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Hello,
I have been trying to sync a large backup file to my Dropbox account for 4 days and after a 30 minute period of 'Indexing', disk activity stops (Task Manager) and my system sits idle. Checking the Dropbox status icon in system tray(lower right) just shows 'Uploading 3 files' but there is no network traffic that I can see in Windows Task Manager and the 'Dropbox 32 bit' processes are all idle.
Per other users reporting this issue, I have tried uninstalling Dropbox on my PC, going back to an older version of the Dropbox desktop client (v.95), moving out the backup files from the Dropbox folder(repairing links using the Alt+h option in Accounts within the Desktop app.), and finally reinstalling the Dropbox app. again without the large backup file. After the last option, my sync'd/backed up files all complete indexing and checks against the online version of the files and Dropbox desktop app. gets to 'Idle' status. However, as soon as I tried to add back the backup file I want to backup to Dropbox, there is an intense 'Index' period showing in the Dropbox app. and then idle/'Uploading' with no network activity.
Please confirm if this is something others have experienced with a large file (over 250 GB) trying to sync/upload to their Dropbox account or if they have seen this with smaller files in the current desktop Dropbox app. - I am running 99.3.496.
Thank you.
JB
Hi @jb76, thanks for joining the Community!
it looks like you’re running the beta version of the Dropbox desktop application.
To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here.
Let me know if the app is able to sync after that!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Could you try emptying the cache folder to see if this helps?
If need be, try moving the file out of the Dropbox folder and back in again.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the info. I'd recommend getting in contact with the support team directly in order to investigate this matter in more detail.
They should be able to assist you from there on.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I appreciate the update, @jb76. I can see that you are in contact with the specialist team, so they should be able to investigate and assist from there on.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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