You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Synching never stops, says updating for 5 days!
I have DropBox Plus (paid plan). Have had it for years. I had to re-attach to an existing DropBox folder on my second internal hard drive and, after uninstalling and re-installing DropBox and a little registry cleaning, DropBox is working fine...except it keeps synching constantly. My cooling fan is getting exhausted and my CPU runs at 100% with DropBox synching. The status in the task bar shows "Indexing nnn files (x minutes) and Uploading yyy files" where x, n and y jump all over the place and never go to zero. Rolling up the status pane in the task bar reads "Checking for Updates. Please hold while we make sure everything is up to date". I have uninstalled and rebooted and reinstalled a number of times.
I searched the knowledge base and didnt find a solution. I sent email to DropBox several days ago and no answer (but they did send an email asking how their suport was!) It wasn't.
Any ideas as how to fix this?
After weeks and weeks of back and forth I finally received the answer which did work:
Note in the answer below, if your DropBox folder is not in the default location, like on a second Data drive on your machine and not the OS drive, then you will need to modify the DOS commands below as %HOMEPATH% and %APPDATA% and %LOCALAPPDATA% refer to your default (C:\) Drive.
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1) If Dropbox is running:
- Click on the Dropbox icon in the system tray
- Click on your profile picture or initials and select "Quit"
2) Press the Windows Key + R then type "cmd" and press enter to open the Command prompt.
3) Copy and paste the following lines into the Command Prompt, one at a time, and press RETURN after each one. PLEASE make sure you copy and paste these commands(don't type them by hand), as getting them wrong could cause some harm. Also, you can only paste them by right clicking and selecting “Paste”. Don't worry if one of the instructions below fail or you can't find the folder in one of these locations. This is normal.
icacls "%HOMEPATH%\Dropbox" /grant "%USERNAME%":(F) /T
icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
icacls "%LOCALAPPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
NOTE: Please copy/paste the output of each command in a .txt file, in case further troubleshooting is needed.
4) Restart Dropbox from Start -> All Programs. Please also restart your computer.
- Jay
Dropbox Staff
Hi TFCtenor1, thanks for joining the Community!
High CPU usage could be caused from various reasons, such as too many files, invalid permissions and so on. This article should help with checking each one.
If they don’t work, could you try the steps in this thread to see if you can repair the hardlinks in the Dropbox folder to see if it helps the app to sync?
Let me know how it goes!
Thank you but the suggestions did not help and we are now into around 10 days of constant DropBox synching saying "Checking for Updates. Please hold while we make sure everything is up to date". and the constantly saying it is uploading and indexing.
Anyone else have any ideas...anyone know how to get hold of anyone at DropBox?
