Waiting to sync (Mac)

[jjbveld]

Since yesterday, Dropbox won't sync files on my iMac.
The app constantly says 'syncing 175 files', but nothing happens
Manual upload does work. So apparently there is nothing wrong with the internet connection.
I have a 6.25 GB account with only 2.8 GB in use.
I have already uninstalled the Dropbox app and downloaded and installed the latest version.
Restarting the Mac doesn't solve anything either
I looked on my Mac for the cache to empty it, but I can't find it.

I recently significantly reorganized my Dropbox folders, could that be a cause?
Strange though is that after that at least one file was automatically synced.
When I click "View sync issues," there are no sync issues.

[Jay]

Sorry, could you clarify what you mean by annoying symbols? A screenshot of this would help if these are appearing in Finder.

[mapledudu]

the two screenshots in my first reply. Thanks

[Jay]

Are you on a personal or company-managed device? Could you try reinstalling the Dropbox desktop application with admin privileges?

[mapledudu]

personal mac. did reinstall but still have the issue.

[Walter]

Hey @mapledudu - could you try the latest, stable version of the desktop app from this page and let us know how it goes?

[mapledudu]

The same errors after reinstallation. I don't know which 15 files are pending syncing but they are small (2kb et al).

[Jay]

Do you see a Dropbox cache folder in your Dropbox folder? Could you delete that folder?

[mapledudu]

I could not find the folder in the dropbox folder. I did locate that in early versions.

https://help.dropbox.com/delete-restore/cache-folder

[Walter]

Thanks for clarifying that for us @mapledudu 

Could you also let us know your device's exact OS version and the location of your Dropbox folder as per the sync tab in the app's preferences? 

[mapledudu]

The device was just updated to Mac os 15.0 but the issues remain the same. The location is the standard location in mac (under main username) which we can not change it