How to show a folder for team members in file explorer

[sarah35GS]

Hi all, I promise I have been trying to figure this out from the community, but still can't work it out.

A project folder was moved from one location in File Explorer to the other - all good and was fine last time I checked. Someone has since renamed it, but again, seemed to be all good.

Now no one in the team (12 of us) can find it on File Explorer - it's disappeared and no one knows why and is worried it's been deleted.  I thought let me have a look on Dropbox to see if it's still there - it iss.  Phew.  But now I can't work out how to get it back.

A normal project folder which we can all see looks like this in Dropbox on the 'who can access / modified' side:

The problem folder has the above 3rd icon missing 'open in file explorer':

Any help appreciated, thank you!

[Walter]

Hey there @sarah35GS - sorry to hear you're having issues with this.

If you've ensured that the Dropbox desktop app is 'up to date' and not still syncing, could you have a look at your selective sync settings in the app's preferences and let us know if you can find the folder there?

Otherwise, you can rename it on the website and try again. 

Let me know of any updates!