Dropbox photo sync is missing lots of photos.

[redec]

I've been using the automatic photo backup for a long time now, and I assumed it is reliable and all my photos are being backed up successfully when it says they are. I am really alarmed to discover that is actually not the case. Recently I opened Dropbox and it started the photo sync and it said it had a little over 2200 photos to sync, ok no problem I left it open and let it do its thing. I checked on it a few minutes later and it said "all backed up" and I think wow that was really fast...too fast actually. So I check my dropbox and there's only 561 files there. It missed like 1600 pictures and said "all good!". This is really alarming and I'm now instantly extremely sad thinking about how many photos my wife and I have likely lost over the years. I am shook. How can I get it to retry all the photos it apparently did not upload?

[Megan]

Hey @redec, thanks for posting here! 

Would you mind clarifying how exactly you were uploading the content to your account?

You mentioned the "automatic photo backup". Are you referring to our camera uploads, our Backup feature, or you were simply adding the files inside your local Dropbox folder? 

In any case, feel free to let me know more, and we'll take it from there. 

Thanks a bunch! 

[redec]

This is using the "camera uploads" feature

[Megan]

Hi @redec, thanks for the info! 

Do you use our app on your mobile, or are you connecting your mobile to your computer using a cable? 

We can reset your camera uploads for you if you wish, and if you still have the photos saved in your camera roll on your mobile. 

[redec]

I use the app on my mobile. I'm not sure if I want to reset my camera uploads yet. Is that something I can do on my side when I'm ready? Or is it something you have to do on your side?

[Megan]

Take your time @redec!

This is something that we can help you with, and not something you can do on your end. 

Of course, you can always manually upload any file that wasn't uploaded to the account.