Video upload from a mobile, blocked

[gregorio_escalada]

I'm trying to upload a video from a mobile, but it is stopped saying the dropbox is full. It was almost full when I tried the first time, but I have made some cleaning and I have now 6 GB available. 

How can I complete the upload?

[Walter]

Hi there @gregorio_escalada, sorry to hear you're having issues with this.

Can you please clarify if you're using a web browser to upload the file or the mobile app instead?

Have you tried clearing the cache on your browser or the mobile app to see if that helps?

Let us know more and we'll take it from there. 

[gregorio_escalada]

Thanks for such a fast answer. I'm trying to uploaad from the Dropbox app the the mobile. I haave not tried to clean the app cache, I'm afraid losing the file, because now I can only find it in the dropbox trying to make the upload

[Hannah]

Hey @gregorio_escalada, sorry to jump in here!

Can you please send us a screenshot, showing where you're able to find the video?

[gregorio_escalada]

This is the sequence. In the dropbox app the file is in red, with a message that "The file cannot be upload. The account...". Then I have the option to retry, and I get a notification of the dropbox account is full, and the same first situation.

[gregorio_escalada]

Hello again. I've installed a file manager in the mobile, and I have found the blocked file. The Dropbox app was right, the video is 8GB large, so I don't have space enough in my account. Thank you for your time, and sorry for the problem. Have a nice day

[Megan · Accepted solution]

Hi @gregorio_escalada, glad everything is resolved!
 

If you need anything else, you know where to find us!