Uploads from Scan document on an Iphone 12 pro max are stuck

[emsilver523]

When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits forever on uploading.  Subsequent scans say waiting for upload.  I have updated Dropbox to the latest version, and I am on iOS 15.6.1.  Even if I kill the app and come back, it is still sitting on uploading.  I have tried powering off the phone and airplane mode off and on, but it doesn't work.  The only way to fix it is to log out and back in to Dropbox but then I have to start the upload over.  This is happening weekly.

[Riley M.2]

Fine with me also.

[Nancy]

Hi again, @Riley M.2.

I’ve just opened a ticket for you, as well. Please reply back to me, when possible, and we’ll further check this.

[threedots]

I'm having the same issue as well, as described by the previous users. Is there any update on this?

[Nancy]

Hey @threedots! Thanks for posting on the forum. 

Can you please clarify if you’re using the Dropbox mobile app, as well? What’s its current app version?

[threedots]

@Nancy, 

I'm using the iOS version 304.2.2

The problem has occured in previous versions as well, but cannot say when it was introduced. 

Edit: 

Just updated to 306.2.2 and tried uploading a scanned PDF. The problem persists, the file upload got stuck. 

[SAbadshah]

I notice the same thing when I scan using the iOS Files app. From the perspective of the Files app, everything seems to be successful, but when I visit Dropbox, it once again appears as a stuck upload.

Additionally, this is now occurring frequently. The file might not necessarily be moved by restarting. If this keeps happening, I'll change file sync services.

[Walter]

Hey @threedots & @SAbadshah, sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?

[threedots]

Yes, tried clearing the app cache - does not help. 

The only thing that helps, is logging out from the app and logging in again. That removes the file that has got stuck, so you need to rescan it again whereafter it uploads correctly. But the problem then reoccurs again the next time you want to scan and upload a file. 

I have also tried removing the Dropbox app completely and reinstalling it. 

[Megan]

Hi @threedots, thanks for all the details! 

If it's not too much to ask, can you send me some screenshots of the page that you see when the issue occurs? 

[threedots]

I took some screenshots and was about to upload them to Dropbox in order to show you, when I noticed that these uploads got stuck as well! So it seems like it’s not only the scanned files that fail.

Basically, the files are just stuck there in the status “waiting to upload” but nothing happens…

So all uploads seem to get stuck. Is anybody else experiencing this?

My app language is set to Swedish, btw, but I don’t think that’s related…