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Forum Discussion
Uploads from Scan document on an Iphone 12 pro max are stuck
When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits...
@Nancy,
I'm using the iOS version 304.2.2
The problem has occured in previous versions as well, but cannot say when it was introduced.
Edit:
Just updated to 306.2.2 and tried uploading a scanned PDF. The problem persists, the file upload got stuck.
Walter
Dropbox Staff
Dropbox StaffHey @threedots & SAbadshah, sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?
Yes, tried clearing the app cache - does not help.
The only thing that helps, is logging out from the app and logging in again. That removes the file that has got stuck, so you need to rescan it again whereafter it uploads correctly. But the problem then reoccurs again the next time you want to scan and upload a file.
I have also tried removing the Dropbox app completely and reinstalling it.
- I took some screenshots and was about to upload them to Dropbox in order to show you, when I noticed that these uploads got stuck as well! So it seems like it’s not only the scanned files that fail.
Basically, the files are just stuck there in the status “waiting to upload” but nothing happens…
So all uploads seem to get stuck. Is anybody else experiencing this?
My app language is set to Swedish, btw, but I don’t think that’s related… On a brand-new phone, this is occurring once more. 2014 iPhone Pro. taken from a Dropbox scan. The scan proceeded smoothly. It's been waiting to be uploaded for a while. While it was still stuck, I was able to upload a picture from the Photos app to Dropbox. The document was still stuck, but the photo was there.
- Yes, that’s the same behavior I experienced.
Thankfully, it’s stopped happening, but I don’t know why, and I don’t know when it might start again, which has prevented me from committing to a long term paid subscription to Dropbox.
They offered to work with me via email but were being persnickety about the email matching (I use aliases) and the problem became less frequent so I gave up on that route.
I’m cheering you on from the sidelines now.
Sometimes rebooting the phone helps.
