Uploading in browser extremely slow @ 9Mb/minute

[IMightAsWellBashMyHeadIn]

Uploading in browser extremely slow @ 9Mb/minute. The interface is slow also as if someone hobbled Dropbox on purpose with the updated look. Why is it that companies now think they can beta test on their customers?

[Jay]

Hi @IMightAsWellBashMyHeadIn, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress!

[IMightAsWellBashMyHeadIn]

Hi Jay,

I tried all that.

I've also tried rebooting the pc, rebooting the router. Nothing has helped.

It's still telling me it will take 3 hours+ to upload 1.5Gbs.

This only started after Dropbox updated the web portal.

[Walter]

Hi there @IMightAsWellBashMyHeadIn - sorry to jump in here and thanks for the additional information. 

May I ask if this happens when uploading a single file or if you're uploading multiple files at once? 

Do you get any different results if you do it in smaller batches perhaps? 

If you still get stuck at some point during the upload process, please send us a screenshot so that we can have a visual too. 

[IMightAsWellBashMyHeadIn]

Hey Walter,

I’m only trying to upload a single file. It doesn’t get stuck, freeze or whatever. It’s just veeeeeeery slooooow. I had no issues until Dropbox updated their web interface last week.

There’s another thread with the same issue.

Edit: I just uploaded a 11.6Mb file from another device. It took over 3 minutes!

[Nancy]

Hi from me as well, @IMightAsWellBashMyHeadIn. 

Can you please clarify what’s the default browser you’re using at the moment? 

Can you check if there are any pending updates, clear its cache, and also disable any possible plugins?

If that doesn’t make a difference either, please send me your browser version, and we’ll check this further.

[IMightAsWellBashMyHeadIn]

Hi Nancy,

So far I have on the same PC tried Microsoft Edge v119.0.2151.44
& Firefox v119.0.1

I’ve also tried on an IPhone the IOS app v352.2.2

Both are extremely slow at uploading.

Like I have said, this was never an issue until Dropbox updated their web interface last week.

I am not having any other trouble with download or upload speeds on my devices. 

[IMightAsWellBashMyHeadIn]

Hi Nancy,

So far I have on the same PC tried Microsoft Edge v119.0.2151.44
& Firefox v119.0.1

I have also on an IPhone tried the IOS Dropbox app v352.2.2

I do not have any other trouble downloading or uploading.

Like I have said, I had no issues with Dropbox before they updated their web interface last week.

[Hannah]

Can I ask you to try one more thing, @IMightAsWellBashMyHeadIn?

Try while connecting to a different network, either another WiFi or mobile data and let us know if the issue persists then as well.

[IMightAsWellBashMyHeadIn]

Hi Hannah,

It’s significantly faster if I change to mobile data so the issue is definitely linked to my home wifi network.

Dropbox is the only issue I have with uploads or downloads over multiple devices over wifi.