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IMightAsWellBashMyHeadIn's avatar
IMightAsWellBashMyHeadIn
Helpful | Level 5
2 years ago

Uploading in browser extremely slow @ 9Mb/minute

Uploading in browser extremely slow @ 9Mb/minute. The interface is slow also as if someone hobbled Dropbox on purpose with the updated look. Why is it that companies now think they can beta test on t...
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IMightAsWellBashMyHeadIn's avatar
IMightAsWellBashMyHeadIn
Helpful | Level 5

Hi Jay,

 

I tried all that.

 

I've also tried rebooting the pc, rebooting the router. Nothing has helped.

 

It's still telling me it will take 3 hours+ to upload 1.5Gbs.

 

This only started after Dropbox updated the web portal.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there IMightAsWellBashMyHeadIn - sorry to jump in here and thanks for the additional information. 

 

May I ask if this happens when uploading a single file or if you're uploading multiple files at once? 

 

Do you get any different results if you do it in smaller batches perhaps? 

 

If you still get stuck at some point during the upload process, please send us a screenshot so that we can have a visual too. 

  • IMightAsWellBashMyHeadIn's avatar
    IMightAsWellBashMyHeadIn
    Helpful | Level 5
    2 years ago

    Hey Walter,

    I’m only trying to upload a single file. It doesn’t get stuck, freeze or whatever. It’s just veeeeeeery slooooow. I had no issues until Dropbox updated their web interface last week.

    There’s another thread with the same issue.

     

    Edit: I just uploaded a 11.6Mb file from another device. It took over 3 minutes!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me as well, IMightAsWellBashMyHeadIn. 

       

      Can you please clarify what’s the default browser you’re using at the moment? 

       

      Can you check if there are any pending updates, clear its cache, and also disable any possible plugins?

       

      If that doesn’t make a difference either, please send me your browser version, and we’ll check this further.

      • IMightAsWellBashMyHeadIn's avatar
        IMightAsWellBashMyHeadIn
        Helpful | Level 5
        2 years ago

        Hi Nancy,

        So far I have on the same PC tried Microsoft Edge v119.0.2151.44
        & Firefox v119.0.1

        I’ve also tried on an IPhone the IOS app v352.2.2

        Both are extremely slow at uploading.

        Like I have said, this was never an issue until Dropbox updated their web interface last week.

         

        I am not having any other trouble with download or upload speeds on my devices. 

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