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Susanna's avatar
Susanna
New member | Level 2
8 years ago

Uploaded photos are lower resolution?

I've just uploaded some photos to Dropbox from my iphone6, but the uploaded images are of much lower resolution (and as a result poor quality) compared to the originals - how do I save my photos at their original resolution on Dropbox when uploaded from my iphone?

ManyTIA,
Susanna
  • Files uploaded to Dropbox are uploaded in their original resolution. If you're viewing these files through the Dropbox website, then what you're seeing is just a preview of the original file. The original, unmodified file will be seen in its full resolution when downloaded and opened on a computer.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Files uploaded to Dropbox are uploaded in their original resolution. If you're viewing these files through the Dropbox website, then what you're seeing is just a preview of the original file. The original, unmodified file will be seen in its full resolution when downloaded and opened on a computer.
    • francaisgirl7777's avatar
      francaisgirl7777
      New member | Level 2

      I am viewing my videos through the Desktop version and my 4K videos are being downgraded to 720P.

       

      I'll go back to Google Drive where they play in full resolution.

    • Ed's avatar
      Ed
      Icon for Dropbox Staff rankDropbox Staff
      Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access it here: http://bit.ly/2lNKIxT

      Thank you!
      • Peter S.32's avatar
        Peter S.32
        Collaborator | Level 8

        It is not possible to get the photo with full resolution from the link with android.

        Dropbox will perish. They try to compete with Google and Microsoft for the consumers, who do not have an idea what "resolution" even is. However, Dropbox succeeded because it was adopted by professionals. If they download a photo, they want to have the exactly same binary file.

    • trevor1955's avatar
      trevor1955
      New member | Level 2

      I have just uploaded 55 photos and Dropbox says it occupies about 270 MB, which is about right for full resolution. When I download a typical photo I get a file of 99 KB which is obviously not full resolution. What is going wrong?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        How are you downloading the photo?

        If you're viewing the photo on the Dropbox website, make sure you're using the Download button in the upper-right corner of the page. If you're using your browser's Save functionality, all you're doing is saving the lower resolution preview.

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