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Forum Discussion

Susanna's avatar
Susanna
New member | Level 2
8 years ago

Uploaded photos are lower resolution?

I've just uploaded some photos to Dropbox from my iphone6, but the uploaded images are of much lower resolution (and as a result poor quality) compared to the originals - how do I save my photos at th...
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  • Rich's avatar
    Rich
    8 years ago
    Files uploaded to Dropbox are uploaded in their original resolution. If you're viewing these files through the Dropbox website, then what you're seeing is just a preview of the original file. The original, unmodified file will be seen in its full resolution when downloaded and opened on a computer.
trevor1955's avatar
trevor1955
New member | Level 2

I have just uploaded 55 photos and Dropbox says it occupies about 270 MB, which is about right for full resolution. When I download a typical photo I get a file of 99 KB which is obviously not full resolution. What is going wrong?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago

How are you downloading the photo?

If you're viewing the photo on the Dropbox website, make sure you're using the Download button in the upper-right corner of the page. If you're using your browser's Save functionality, all you're doing is saving the lower resolution preview.

  • Appomo's avatar
    Appomo
    New member | Level 2
    5 years ago

    When you click download the image, my iPhone gives an option to "view" or "download" to phone. When I press view, I can see it full resolution. Isn't it still downloading temporarily to my iPhone? Do I need to clear the cache or delete data of safari?? How would I do that if so? Thanks!

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey Appomo. 

      No need to do anything if you are seeing the full resolution of the file when you view. 

      The mobile app does not download the files to your device if you don't select to offline them or download/export them. 

      Feel free to ask more questions. 

      Cheers!

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