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Forum Discussion
Upload Speed Issue
For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a basic 200mb video.
I'm having no other connection issues, I'm on 1gbps up/down fiber and uploading the file to dropbox via a web browser takes seconds, all of the Mac app's settings are set to unlimited and every other service I use google drive/creative cloud etc are all fine - it isn't a connection issue.
Text support on here have been next to useless asking me to 'reset my router' all of which I've tried long before contacting support, it is clearly some issue with the Mac app itself - and I haven't been able to escalate this to second line support because the robotic person reading off script on the chat box says that they can't do that unless it says there's an issue on the status page - which is clearly nonsense.
Help!
- Nancy
Dropbox Staff
I’m sorry to hear about this, NeilEvansRocks.
If you try to upload another small file via the desktop app, does it sync to your web account or is syncing completely stuck?
Also, can you share with me the ticket number from your convo with our support team? I’d like to have a look, as well.
Let me know when you have more info.
It will upload small (very small) items, sometimes quickly sometimes it takes far longer than it should - larger files are intolerably slow. If I upload that same file via the web interface it's super quick and appears immediately on my local dropbox - so no issue downloading, It's currently saying it'll take somewhere between 1, 3 and 7 hours to upload a single 370mb videos - to be honest it looks entirely stuck
I opened a ticket here and had a deeply frustrating conversation that felt like I was conversing entirely with a robot stuck on script.
- Hannah
Thanks for this info and the ticket number, NeilEvansRocks.
I can see that the agent you chatted with has sent your case to our team, so you'll be receiving a reply with additional info very soon.
If you need anything else, please let us know.
I know I'm a year late to this, but I had this same issue and using a VPN (NordVPN in my case) allowed me to get the blazing fast fiber speeds. It appears that despite saying they don't, my fiber company was throttling dropbox.com. Try it and see...
