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Forum Discussion
Upload Speed Issue
For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a...
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear about this, NeilEvansRocks.
If you try to upload another small file via the desktop app, does it sync to your web account or is syncing completely stuck?
Also, can you share with me the ticket number from your convo with our support team? I’d like to have a look, as well.
Let me know when you have more info.
It will upload small (very small) items, sometimes quickly sometimes it takes far longer than it should - larger files are intolerably slow. If I upload that same file via the web interface it's super quick and appears immediately on my local dropbox - so no issue downloading, It's currently saying it'll take somewhere between 1, 3 and 7 hours to upload a single 370mb videos - to be honest it looks entirely stuck
I opened a ticket here and had a deeply frustrating conversation that felt like I was conversing entirely with a robot stuck on script.
- Hannah
Thanks for this info and the ticket number, NeilEvansRocks.
I can see that the agent you chatted with has sent your case to our team, so you'll be receiving a reply with additional info very soon.
If you need anything else, please let us know.
Still being passed about very slow support being asked to do things like 'restart my router', this is clearly an issue with the Mac client, it's only upload that's broken, and it's only dropbox that I'm having this issue with in the Mac client, on the same connection same machine I have no issues at all using the web interface to upload, or use any other services.
This needs to be taken more seriously, is there a telephone second line support I can speak to that won't waste my time asking me to 'restart my computer' like I'm a 5 year old?
