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Forum Discussion
Extremely slow downloads and views
I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm luck...
Hello! I faced this problem, Dropbox does not upload one video file (10-30 GB) faster than 15-25 megabits per second, although my upload speed is 100 megabits per second. If I upload a file to Dropbox Replay, the speed there is about 80-100 megabits per second.
- Hannah
Dropbox Staff
Hey Gene Wayne, thanks for letting us know about this.
If you quit the Dropbox app and then relaunch it, do you see any difference in behavior?
Hi Hannah !
Restarted, nothing has changed. This has been for a long time, It didn't bother me before, but now I work with large video files and it is very unpleasant. Dropbox Transfer and Dropbox Web also upload 20-25 megabits per second, but Dropbox Replay, Frame.IO, MEGA upload almost 100 megabits.
Recently, I had to use another service (MASV) to transfer the file faster, screenshot below.- Megan
Hi Gene Wayne, it's interesting that you notice this behavior on both the app, and the website.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
If so, could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?
After using Dropbox daily to deliver our company's product to our clients, we have been experiencing extremely slow upload speeds just recently. I've checked all my settings (haven't changed anything on my PC, as far as I know), and I've googled everything under the sun. I can't find anything on my end that is not set to optimize upload speeds. Yet, I am experiencing times when it might take 2 hours to upload what should take less than a minute. Is there something new going on with Dropbox? If this persists, I will find it necessary to cancel our account and use a different cloud service, so can someone please help? (Support personnel had no solution, when I called them)
- Hannah
Hey HREP, thanks for reaching out to us.
I moved your post to this relevant thread, so be sure to check it for any info that might seem helpful to you.
Also, can you please give us the ticket number for your communication with our support team, so we can look into it?
Ticket# 21471036
I also tried removing the Dropbox app from my PC and reinstalling it. Speed remains horrible.
