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Forum Discussion

NeilEvansRocks's avatar
NeilEvansRocks
Helpful | Level 6
2 years ago

Upload Speed Issue

For the last few hours my MacOS client has been having issues uploading: the upload speeds are ludicrously slow to non-existent, the timer swings wildly from a few seconds to hours trying to upload a...
Desktop
Mac
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about this, NeilEvansRocks.

 

If you try to upload another small file via the desktop app, does it sync to your web account or is syncing completely stuck? 

 

Also, can you share with me the ticket number from your convo with our support team? I’d like to have a look, as well. 

 

Let me know when you have more info.

NeilEvansRocks's avatar
NeilEvansRocks
Helpful | Level 6
2 years ago

It will upload small (very small) items, sometimes quickly sometimes it takes far longer than it should - larger files are intolerably slow.  If I upload that same file via the web interface it's super quick and appears immediately on my local dropbox - so no issue downloading,  It's currently saying it'll take somewhere between 1, 3 and 7 hours to upload a single 370mb videos - to be honest it looks entirely stuck

 

I opened a ticket here and had a deeply frustrating conversation that felt like I was conversing entirely with a robot stuck on script.

Ticket #21711676

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for this info and the ticket number, NeilEvansRocks.

     

    I can see that the agent you chatted with has sent your case to our team, so you'll be receiving a reply with additional info very soon.

     

    If you need anything else, please let us know.

    • NeilEvansRocks's avatar
      NeilEvansRocks
      Helpful | Level 6
      2 years ago

      Still being passed about very slow support being asked to do things like 'restart my router', this is clearly an issue with the Mac client, it's only upload that's broken, and it's only dropbox that I'm having this issue with in the Mac client, on the same connection same machine I have no issues at all using the web interface to upload, or use any other services.

      This needs to be taken more seriously, is there a telephone second line support I can speak to that won't waste my time asking me to 'restart my computer' like I'm a 5 year old? 

      • Arielct's avatar
        Arielct
        Helpful | Level 5
        2 years ago

        Hi,

         

        Im having exactly the same issue on my Mac. For the last two days a a 32mb files takes 6 hours to upload. My internet is fine as all other upload apps are extremely fast just Dropbox. tries my account on another Mac at my Office same upload speeds so its not a local issue with Laptop/Mac Pro or Routers.

         

        Any ideas?

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