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Mark Siegel's avatar
Mark Siegel
Helpful | Level 7
4 years ago

Unable to upload a file using Safari

Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser.  It works fine using Chrome.  Any ideas what's going on?
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  • Alan L.10's avatar
    Alan L.10
    4 years ago

    Mark --  

     

    Fantastic!  I fetched and installed the new version of Safari.  My uploads to websites are now working as they have in the past.  

     

    Thank you!

     

    -- Alan  

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Thank for joining the discussion aglencross, I'm sorry to hear you're having trouble with this too!

 

If you want to, you can reach out to Apple Support to see if they can assist with this.

 

Most likely, they might suggest upgrading to the latest OS version for your computer (and therefore update the Safari version), but they may have some troubleshooting that you can try to resolve this.

 

Sorry that I can't be of much more help than this, but please let me know if you have any questions - cheers!

aglencross's avatar
aglencross
Explorer | Level 3
4 years ago

Actually, I found out elsewhere on the web from other people experiencing similar issues on other sites, that, rather than upgrading the OS, the best solution is to reinstall the old operating system and NOT upgrade to Safari 14. It has something to do with Flash, is affecting pretty much all websites that allow one to upload files, and it seems like Apple has no intention of fixing it. Kind of bad news.

 

Worse, I took all the above steps, which took hours, and then got an Apple message that I needed to update some files for security reasons. I made sure Safari was unclicked as one of the updates, waited half an hour for my machine to come back up, and found that Safari 14 had been reinstalled anyway! So now I'm back to square one.

 

One positive note is that I've found drag-and-drop uploading still works through Safari. It's just the buttons that say "Upload Files" or "Attachment" that no longer do anything and may never again.

 

In summary, Apple is the culprit, but I'm hoping websites affected such as Dropbox will do something to address this issue.

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