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Forum Discussion
Unable to upload a file using Safari
Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?
Mark --
Fantastic! I fetched and installed the new version of Safari. My uploads to websites are now working as they have in the past.
Thank you!
-- Alan
UPDATE!
I have discovered that this is not ONLY a Dropbox issue with Safari. It's a problem across multiple web sites with the latest Safari update, 14.0.1 (latest update compatible with the Mojave OS), that it does not allow uploads. On my Gmail account, clicking the "attach" icon does nothing -- just like the Upload files on Dropbox. Doesn't bring up a window to select files to attach/upload. Same with my AOL email account. The "attach" icon doesn't function.
Using Chrome, it's perfectly functional on every web site I've tried.
I just spent 2-1/2 hours on the phone with Apple Support, including talking to a senior advisor. They had me go through every trouble-shooting procedure they could think of, and ultimately we just uploaded a huge system data file to submit to the Apple engineers. I'm betting they'll conclude the same thing, that there's something in the latest Safari update that's disabling the upload buttons. When -- or whether -- they'll get around to fixing it... it's anybody's guess.
Mark Siegel
Daphne
Dropbox Staff
Dropbox StaffThank for joining the discussion aglencross, I'm sorry to hear you're having trouble with this too!
If you want to, you can reach out to Apple Support to see if they can assist with this.
Most likely, they might suggest upgrading to the latest OS version for your computer (and therefore update the Safari version), but they may have some troubleshooting that you can try to resolve this.
Sorry that I can't be of much more help than this, but please let me know if you have any questions - cheers!
Actually, I found out elsewhere on the web from other people experiencing similar issues on other sites, that, rather than upgrading the OS, the best solution is to reinstall the old operating system and NOT upgrade to Safari 14. It has something to do with Flash, is affecting pretty much all websites that allow one to upload files, and it seems like Apple has no intention of fixing it. Kind of bad news.
Worse, I took all the above steps, which took hours, and then got an Apple message that I needed to update some files for security reasons. I made sure Safari was unclicked as one of the updates, waited half an hour for my machine to come back up, and found that Safari 14 had been reinstalled anyway! So now I'm back to square one.
One positive note is that I've found drag-and-drop uploading still works through Safari. It's just the buttons that say "Upload Files" or "Attachment" that no longer do anything and may never again.
In summary, Apple is the culprit, but I'm hoping websites affected such as Dropbox will do something to address this issue.
