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Forum Discussion
Unable to upload a file using Safari
Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?
Mark --
Fantastic! I fetched and installed the new version of Safari. My uploads to websites are now working as they have in the past.
Thank you!
-- Alan
Daphne
Dropbox Staff
Dropbox StaffMuch appreciated Mark Siegel!
We'll keep this in mind too if there are any other similar reports in the future. 😁
Thanks again!
I'm having the exact same problem. And yeah, it's across multiple sites. Anywhere where I used to be able to upload files, I no longer can in Safari, it just acts like the "upload" buttons are nothing but text. Chrome will let me do it. How do we get Safari to fix this? It's kind of a giant pain in the butt, honestly.
I posted in another message that I was on the phone with Apple Support for 2-1/2 hours about this! The first tech put me through every trouble-shooting procedure possible:
- Delete cookies, history, caches
- Delete startup applications
- start Safari in safe mode
- reboot MacBook in safe mode
- Create a Test User and run through all those tests again.
Nothing worked, which didn't surprise me -- the behavior suggests to me that it's a bug in the latest Safari update.
I was then upgraded to a senior tech advisor, who believed everything I said, and we ran a system report which we uploaded (that took most of the call time) which will be submitted to the Apple engineers to see if they can spot anything in the code causing the problem. Hopefully that will lead to a fix in the next update.
In a followup call from Apple, I told the tech that I had read several more reports about the same problem here in the Dropbox community, which he added to the report to the engineers, hopefully as confirmation of the bug.
So I'll first suggest this: Call Apple Support, simply tell them about the problem and that there have been many reports about it, including my case. If Apple is flooded with calls, it will become a "known issue", which might help speed up the fix.
Meanwhile, I have found a helpful and SIMPLE workaround, so you may not have to resort to switching to Chrome as the browser!:
In every case I've found -- my Gmail account, my AOL.com account, and on Dropbox.com -- you can simply drag-and-drop your file onto the upload or attach button!
Hope this helps!
