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Forum Discussion
Unable to upload a file using Safari
Suddenly, dropbox.com isn't allowing me to upload a file if I'm using Safari as my browser. It works fine using Chrome. Any ideas what's going on?
Mark --
Fantastic! I fetched and installed the new version of Safari. My uploads to websites are now working as they have in the past.
Thank you!
-- Alan
Daphne
Dropbox Staff
Dropbox StaffThanks for your update here Mark Siegel!
I am sorry to hear that you've had such a big problem with this, but I'm glad to hear that you managed to get down to the root cause at least.
From what you mentioned too, it seems that Dropbox is working fine in your Chrome browser for now too, which I'm happy to hear.
If you have any questions or other issues in the meantime, please don't hesitate to give me a nudge here.
Hope you have a great rest of your day Mark!
Thanks, Daphne.
I have also found other reporting the same or similar problem in the community. Shelby W. is one of them. Also trishmennell , who responded to Shelby.
I responded to trishmennell :
I'm thinking it's a possible bug in the latest Safari update. I was on the phone for 2-1/2 hours with Apple support yesterday trying to troubleshoot, and could not find a fix. We sent in a system diagnostic report that the Apple engineers will look at, and I have a callback scheduled for today.
I also suggested calling Apple Support to report the problem, and I'd like to encourage other Dropbox users who experience the same problem to do the same. If Apple receives a number of reports of the same problem, that may help Apple realize they have a bug in Safari, and hopefully convince them to fix it.
- Daphne
Much appreciated Mark Siegel!
We'll keep this in mind too if there are any other similar reports in the future. 😁
Thanks again!
I'm having the exact same problem. And yeah, it's across multiple sites. Anywhere where I used to be able to upload files, I no longer can in Safari, it just acts like the "upload" buttons are nothing but text. Chrome will let me do it. How do we get Safari to fix this? It's kind of a giant pain in the butt, honestly.
I posted in another message that I was on the phone with Apple Support for 2-1/2 hours about this! The first tech put me through every trouble-shooting procedure possible:
- Delete cookies, history, caches
- Delete startup applications
- start Safari in safe mode
- reboot MacBook in safe mode
- Create a Test User and run through all those tests again.
Nothing worked, which didn't surprise me -- the behavior suggests to me that it's a bug in the latest Safari update.
I was then upgraded to a senior tech advisor, who believed everything I said, and we ran a system report which we uploaded (that took most of the call time) which will be submitted to the Apple engineers to see if they can spot anything in the code causing the problem. Hopefully that will lead to a fix in the next update.
In a followup call from Apple, I told the tech that I had read several more reports about the same problem here in the Dropbox community, which he added to the report to the engineers, hopefully as confirmation of the bug.
So I'll first suggest this: Call Apple Support, simply tell them about the problem and that there have been many reports about it, including my case. If Apple is flooded with calls, it will become a "known issue", which might help speed up the fix.
Meanwhile, I have found a helpful and SIMPLE workaround, so you may not have to resort to switching to Chrome as the browser!:
In every case I've found -- my Gmail account, my AOL.com account, and on Dropbox.com -- you can simply drag-and-drop your file onto the upload or attach button!
Hope this helps!
