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I’m having trouble scanning documents and opening them. It is giving me a message saying that they can’t open.
Hey @rebeccaspennato, welcome to the forum.
Can you upload a screenshot of the error you’re receiving exactly?
Do you see this right after you’ve saved your scanned file to your Dropbox account, and tapped on it to open it?
Let me know, and we’ll have a look together.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Can you let me know what’s the file extension of the file you’re previewing? Also, how are you downloading it to your computer afterwards?
Is this happening with any file you're scanning?
Please make sure to send me a screenshot of the error as well, to have a visual. You can click on the small camera icon above your message box to attach it in this thread.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
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