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Shelby W.'s avatar
Shelby W.
Helpful | Level 5
7 years ago

Unable to Upload files

I am using Mac OS High Sierra 10.13.2 and Firefox 57.0.1.  When I go to the Dropbox website and try to upload a file, I select the upload button, then choose that file that I would like to upload. (a file and not a folder), there isnt a Start Upload button....When I click on the upload button again, nothing happens. What am I doing wrong? Any help is appreciated!

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  • Shelby W.'s avatar
    Shelby W.
    7 years ago

    Hi Sanchez:

    Well, what I ended up doing was to drag the file I wanted to upload over to the upload button and dropping the file there....That started the upload....

     

    I now have another question for you.. I now want to delete a file using the Dropbox website. I login to my account, but I am unable to figure out how to delete.  Some of the instructions I found on the Internet say to click on he icon next to the file name...I don't have this...Can you possibly help me with this problem?

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Shelby W., 

    So, there isn’t an Upload button at all, or it is like grayed out, not clickable? Has this just started being an issue, or has it been happening for a while? 
     
    Let me know.
    Thanks
    • Shelby W.'s avatar
      Shelby W.
      Helpful | Level 5
      7 years ago

      Hi Sanchez:

      No, there isn't a button at all that I can find.  Dropbox has been working great backing up, but I don't have to upload new files very often so I don't know if this has been an ongoing problem or if it just started.

    • Shelby W.'s avatar
      Shelby W.
      Helpful | Level 5
      7 years ago

      Hi Sanchez, I got this figured out..thanks for your help...

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Shelby W., I’m glad that you got this taken care of! I’d be interested to know how you fixed this. Let me know, if you have a chance :slight_smile:
         
        Cheers

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