The "manage hard drive space" and "make online-only" options aren't working on my Mac device

[Duncan00]

I am using a macbook pro 2014 OS 10.15.5

I do not have right click option "make online only".

I have the right click option "manage hard drive space", however when I use this feature to "move to online-only" the files do not become online-only, the icon next to the file remains a green tick, if I re-open the right click "manage hard drive space" window, after a few seconds the folder I just tried to make online-only reappears.

Dropbox has full disk access, and accessibility, and I have uninstalled an re-installed to no avail.

I would like to have the option "make online only" and for the "manage hard drive space" to work.

Many thanks for any help!

[Nancy]

Thanks for posting this on our forum, @Duncan00!

Can you clarify what’s the current location of your local Dropbox folder, as it shows under the Sync tab of your app preferences? 

Also, if you look at your computer’s menu bar, do you see the small Dropbox icon at the moment? What’s the syncing status it reports? 

Finally, I’d like a screenshot of the context menu you get when right clicking on your files/folders to have a visual.

Let me know when you’re ready.

[Duncan00]

Hi Nancy,

Thanks for your reply.

The location of dropbox folder is Users/***/Dropbox

Sync Status is "Your files are up to date"

In the sync tab of my app preferences there only have two items: "Selective Sync", and "Dropbox folder location" I am mentioning this because on my other computer there are more options...

Screenshot attached of the right click options.

Many thanks!

[Megan]

Hey @Duncan00, thanks for letting me know! 

Would you be able to hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and let me know the version of the Dropbox app that you're using?

[Duncan00]

Hi Megan,

I'm using 199.4.6287

Thanks!

[Megan]

Hey @Duncan00, thanks for the heads up! 

Can I send you an email, in order for us to have a closer look into this?

[Duncan00]

Hi Megan, yes please do!

Many thanks

Duncan

[Nancy]

Hi again, Duncan! One more thing I wanted to ask before taking you to email; have you also tried these steps to restart your Finder? Do they help at all?

[Duncan00]

Hi Nancy, thanks, but no it didn't help. I even uninstalled and reinstalled afterward but nothing has changed.

[Walter]

Hey @Duncan00, thanks for clarifying that for us. 

I just sent you a ticket to investigate further so please have a look at your inbox and we'll take it from there.