We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Internazionale's avatar
Internazionale
Explorer | Level 3
2 years ago

Temporary files are created for Office files only in the Dropbox folder

good morning, I need your help.   I use dropbox for job, from the account that my boss created for us, we have shared dropbox, so if I change o cancel a file, every people see that changement of ...
Create
Desktop
desktop app
MS Office
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Internazionale, sorry to hear you're having issues with this.

 

In this case, I'd suggest pausing syncing or quitting the Dropbox desktop app when working on those files and resume syncing or relaunch the app once you're done with your edits.

 

This should help avoid the issue you noticed.

 

Let me know of any updates!

Internazionale's avatar
Internazionale
Explorer | Level 3
2 years ago

Hi, thank for the answer, but it is impossibile for me do this, because I work everyday with a lot of file with my colleagues too, so I need to have the syncing in time. so, the fact is that is a problem only mine, e there isn't  a problem for my colleague, I need that dropbox works like before and like all the rest of the office, my boss pay for it, so I need someone who solves my problems in a rush.

thanks,

have a nice day

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If it works on all other machines but not yours there is something on your machine that is doing this. Note that it is not Dropbox - Dropbox cannot do it, there is a process or something on your device which is causing the issue. You need to work out whats different between yours and the rest 

    • Internazionale's avatar
      Internazionale
      Explorer | Level 3
      2 years ago

      I'm sorry but it is not like you say because the temporary file are created in dropbox and from dropbox and not in my pc, so it is impossibile what you say, there is a problem in dropbox, because if the problem was the pc, the temporary files would be created in my pc. 

      Is there a dropbox assistance?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        Internazionale wrote:

        I'm sorry but it is not like you say because the temporary file are created in dropbox and from dropbox and not in my pc ...

        Dropbox doesn't (and can't) create files on its own. If there are temporary files being created, then they're from an application on your computer or on the computer of another member of the folder. Dropbox is simply not capable of creating files like that.

         

        Look at the version history for one of the files. It will show you where it originated from.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!