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Forum Discussion

Paolo6's avatar
Paolo6
New member | Level 2
11 months ago

Syncing issue on one of my computers

Ho acquistato la licenza per 3 dispositivi. Ho installato dropbox desktop su 2 pc + sul mio cellulare. La sincronizzazione tra i 3 dispostivi ha sempre funzionato. Sui 2 pc ho l'antivirus kaspers...
desktop
Dropbox Basic
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi there Paolo6 - sorry to hear about your syncing issue.

 

As a first step, could you let me know the desktop app's exact status and version as shown in your menu bar/system tray on both of your computers?

 

Do you see the same files from all devices when you access your account through a web browser?

 

Let me know what you find and we'll take it from there, Paolo. 

 

Ciao Paolo6, mi dispiace per il tuo problema di sincronizzazione.

 

Come primo passaggio, potresti comunicarmi lo stato e la versione esatti dell'app desktop come mostrato nella barra dei menu/area di notifica su entrambi i computer?

 

Vedi gli stessi file da tutti i dispositivi quando accedi al tuo account tramite un browser web?

 

Fammi sapere cosa trovi e partiremo da lì, Paolo.

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