We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Something went wrong error | Can't access shared folder via browser
I routinely access a shared Dropbox folder via browser to download documents. However, for the past couple of weeks, the folder almost never loads and I get an error message stating "something went wrong." Very occasionally, when I refresh or reopen the browser, the folder will load and I can download ~830 documents, but when I refresh again to download the next batch it goes back to not loading and giving me the error message.
Is anyone else experiencing this, and/or is there a fix to resolve this issue so I can access my files? The more time that passes, the farther behind I am in downloading the documents I need.
Hi Nancy,
Yes, the same thing happens whether I use Microsoft Edge or Chrome, and whether or not I use an incognito window. The issue may be specific to the folder I'm trying to access, as there is another shared folder I was able to access without a problem.
- Nancy
Dropbox Staff
Thanks for clarifying that! Is this shared folder owned by you, or did another user share it with your Dropbox account?
If the latter, can you please ask them to remove you from it, and then re-share it with you?
I’d like to see if that’ll make a difference.
