Shared folder requests sent to Microsoft accounts don't work, why?

[SS47]

Hi, I share about 100 folders everyday to clients and have been doing this for several years.

Only a few days ago ALL the client emails which were almost anything other than gmail wouldn't work!!

I have no idea what has changed. Hotmail account nothing etc.

I do know I can copy the link and share via email but I want to have the Share / Transfer feature working like it did two days ago.

any advice would be great please. the dropbox live chat was useless, I asked for a phone call but no support. I even upgraded to the professional account but no support and sharing still won't work to hotmail accounts . any help greatly appreciated please 🙂

[Jay]

Hi @SS47, thanks for bringing this to our attention

We did experience some issues with sharing files directly to some users. This should have been resolved now by our engineers.

Could you please resend your files to see if they are able to receive them?

This will help me to assist further!

[SS47]

thank you. Yes, we did just try to numerous hotmail accounts and it still won't work. 😞

[Jay]

Thanks for the reply, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

[SS47]

Hi Jay, I have sent numerous requests but no one has contacted me 😞

Numerous hotmail emails still won't work. 

[Rich]

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@SS47 wrote:

I have sent numerous requests but no one has contacted me

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What are your ticket numbers?

[SS47]

three ticket numbers.

yesterday was this one unresolved  #24060832 

raised two more today but can't find the numbers

[Rich]

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@SS47 wrote:

raised two more today but can't find the numbers

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Don't keep entering new tickets. It just moves you to the back of the line each time. One ticket is enough, and if it's not getting traction, post here with the ticket number and tag one of the Dropboxers, like @Jay.

[Jay]

Are you signed into your Dropbox account when contacting the team?

Do you have a ticket ID from the automated response in order to locate the ticket on our end?

[SS47]

thank you except the person yesterday closed my case as resolved when it clearly wasn't 😞 Will have to wait to see how we go. Thanks for the help though. 🙂 Looking into Wetransfer now for our business but really would like to get our old dropbox back to working reliably with all our different customers email addresses. Like it was last week