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JJI1's avatar
JJI1
New member | Level 2
2 years ago

Shared Folder Not Displaying on my account

I initiated a shared folder with a friend. Both of us have basic personal Dropbox plans. My friend received and accepted the share request, and the shared folder now displays in her PC dropbox accoun...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi JJI1, thanks for bringing this to our attention.

 

Does the shared folder appear on the Dropbox site at all?

 

Does the folder contain any special characters in it which could prevent it from syncing?

 

This will help me to assist further!

JJI1's avatar
JJI1
New member | Level 2
2 years ago

First let me clarify that this issue is happening on my husband's account; I am simply writing for him. No, the shared folder does not display in his dropbox account anywhere- not on pc, iphone, or dropbox.com website. The shared folder does display in his friend's dropbox account in all three places. No, the shared folder does not contain special characters, unless a dash or a capital qualifies as 'special'; all his other shared folders are labeled the same way (RMD-JTI SHARED). Thank you for your assistance in this matter.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Is he certain that he's added it to his account from this page?

     

    Are you certain that this is a shared folder, and not a shared link to a folder?

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