Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

KBettmann's avatar
KBettmann
Explorer | Level 4
3 years ago

Share link not working for the recipients, view only copy link. Never had this issue before.

I Share links roughly Once a month, rarely more, but have done so for about a year or so now and have never had an issue. This week the link I sent out came back with an issue. When I retried it, the recipients are saying it still isn't working.

Unfortunately, I can't see what's not working, but I need this to be rectified as this could highly affect our projects.

Error Messages
Share
Shared Links
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    We need to know why and what isnt working KBettmann as nobody can assist without that info.

    • agilmore's avatar
      agilmore
      New member | Level 2
      3 years ago

      I am having this same issue. There is no reasoning as to why this is happening when a link is clicked.

      • agilmore's avatar
        agilmore
        New member | Level 2
        3 years ago

        When I share a folder via a link, others cannot access it. They receive "Error 404" or "That didn't work for some reason" messages from Dropbox. This method was working fine just yesterday. Please help.

    • KBettmann's avatar
      KBettmann
      Explorer | Level 4
      3 years ago

      i don't know why it isn't working. I can tell you that I upload files into a folder. I then create a copy link for viewing. Then I share the link. It always works.

      This time it is not working.  They can not open the link.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey KBettmann, sorry to jump in, but can you clarify if they're getting a specific error or if the links are just not responding at all?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    KBettmann wrote:

    Unfortunately, I can't see what's not working, but I need this to be rectified as this could highly affect our projects.

    You can use the link in an Incognito or private browsing session (or just sign out of the Dropbox website and these forums), and you'll see what everyone else sees.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Did you give Rich's suggestion a go to see what people are seeing when accessing your shared links KBettmann? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!