Selective sync - Showing all folders marked for sync, even though I previously unselected many.

[sekturina]

Hi,
I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selective sync options, those folders shouldn't be marked. I could clearly see what folders will be stored locally and which will be stored only on web. 

Today I wanted to set few more folders to web only, but now in the selective sync options menu all folders are marked to be stored locally as well. They are actually not stored locally as per my previous selection, but they are shown as marked in that menu. So, I am afraid that if I make any changes in those settings, all marked folders will be set to locally stored and downloaded to my PC.

Hopefully I am making sense and you can understand what I am trying to say.

What to do, how to make changes in selective sync menu but not to have to manually search and un-mark folders I already am not storing locally and prevent a whole mess (I have a lot of folders set to web-only).

Thank you

Mateja

[Nancy]

@cs28, can you also clarify the app version you’re running on your desktop app?

[cs28]

v202.4.5551

[Jay]

Hi @cs28, thanks for the info, could you get in contact with the support team directly for them to investigate this in more detail?

[sekturina]

Hi, Walter. The OS is the same and I don't recall uninstalling / reinstalling the Dropbox. There was no need. But it does update automatically I think. I am not sure when the issue first appeared, but I just noticed it recently when I wanted to change sync settings for some folders.

I started talking with your support team, hopefully they will be able to solve it.

[Walter]

Thanks for the update @sekturina 

You can also let us know your ticket ID so that we can look it up in our system, if needed. 

[lshaw22]

This is what it's supposed to look like



And this is what is showing if i go to my selective sync menu. Dropbox shows all folders being  "checked" but it's not syncing those checked folders. I would assume if I clicked Update it would.

[Hannah]

Thanks for the screenshots here too, @lshaw22, I just @'ed you on the other thread as well.

Have you tried reinstalling the app (without uninstalling it first) at all, to see if it helps?

[sekturina]

Before I managed to respond to customer support with screen recording and screenshots, sync settings menu changed with added "how do you want to store new files" options (screenshot).

But more importantly, all unmarked folders in my sync menu are shown as unmarked again. Whoever did it, solved it. Hopefully it's the same for all other people with same issue.

[sekturina]

How it was today, some 6 hours ago:

Old problematic situation from 6 hours ago

How it looks now (as it was supposed to be)

New updated, as it was before the problem.

[Nancy]

Thanks for the additional info, @sekturina. I’ve found your ticket in our system and left a note on your behalf. Our team should get back to you as soon as possible.