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New member | Level 1

10 years ago

Solved

Selective Sync not showing all folders

Unsure why, but a folder I generated online and then sent some files to, won't appear on any of the computers selective sync window. Using Mac latest version, 3.8.3. I can't untick that folder. I've tried renaming it, etc but it doesn't help.

Mac

sync

odessavid
9 years ago
We had same problem. Here is solution

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then, use the following link to install the latest stable version of the Dropbox desktop application:
https://www.dropbox.com/download

57 Replies

Mariedb
Dropbox Staff
10 years ago
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Hi there!

If the folder is not showing up, it would sound like you have a syncing issue on your computer.

Would you be able to try quitting Dropbox and starting the app up again?

Let me know if that works for you!
- ThorDAN
  New member | Level 2
  8 years ago
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  I solved the issue by changing the name of the master directory not being synced on the webpage. hope it also works for you.
John A.14
New member | Level 1
10 years ago
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Hi,

Yeah, i've done that a couple of times and rebooted also. This is the same problem on 2 totally different computers also...
Mariedb
Dropbox Staff
10 years ago
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Hi there!

Thanks for writing back about this. As this is a specific syncing issue, I will email you directly and we can go from there.

Thanks!
John A.14
New member | Level 1
10 years ago
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I didn't hear from you yet. Could you write me directly please. Thanks..
Chris F.19
New member | Level 1
10 years ago
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I'm having the same issue. Not all folders are showing in the selective sync folder list so can't remove them from my computer without removing them from dropbox!
Chris F.19
New member | Level 1
10 years ago
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Resolved. I have 1000's of files in my dropbox and I think it just took a long time for the folder list to update in the selective sync settings. Wait for the "Loading folders..." message to disappear. It took about 10 mins for me.
John A.14
New member | Level 1
10 years ago
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I still didn't hear anything from Dropbox support.. Guys, can you reach out to be directly..
Brian J.28
New member | Level 2
10 years ago
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I'm having the exact same issue - some critical folders aren't showing up in the file list. I have done a reboot, clean install, etc, still not showing up. left it up all night to see if it would eventually get the folder list and appears it finally crashed. Dropbox loses significant value if it can't sync all my files. I know I have a ton of files but i'm not even 50% of my 2tb space allocation

*Update: After having played with this extensively with even some of their beta versions I'm convinced they have a cached roof folder list and for whatever reason mine isn't being updated anymore. System looks at that first and then looks for others. Hopefully it finds them all before timing out.

Very frustrating this isn't getting resolved - I've been dealing with it since mid 2015 - now one year later...
Família S.
New member | Level 1
10 years ago
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I'm having the same issue here. Anyone?
- JimLudden
  Explorer | Level 3
  8 years ago
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  Been using Dropbox for years from my Mac. Now hooked old Windows7 machine and I can see three of my folders but not the fourth, which is my current project.
  No clue why. If it were a synch issue, I would expect to have a message indicating that synch (with Win machine) was in progress.
Mark
Super User II
10 years ago
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Have you given it plenty of time to download the full list?

I've found on my machine its easier to open the window and come back to it later!

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Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80127"},"body":"

Hi there!

\n\n

If the folder is not showing up, it would sound like you have a syncing issue on your computer.

\n\n

Would you be able to try quitting Dropbox and starting the app up again?

\n\n

Let me know if that works for you!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2015-07-19T17:01:28.000-07:00","lastPublishTime":"2015-07-19T17:01:28.000-07:00","metrics":{"__typename":"MessageMetrics","views":24483},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80127","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDI0NjU2MCwyNDY1NjA","node":{"__ref":"ForumReplyMessage:message:246560"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"273","rawBody":"

Hi there!

\n\n

If the folder is not showing up, it would sound like you have a syncing issue on your computer.

\n\n

Would you be able to try quitting Dropbox and starting the app up again?

\n\n

Let me know if that works for you!

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80127_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:246560":{"__typename":"ModerationData","id":"moderation_data:246560","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:246560":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:508284"},"id":"message:246560","revisionNum":1,"uid":246560,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:80127"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:246560"},"body":"

I solved the issue by changing the name of the master directory not being synced on the webpage. hope it also works for you.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"126","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-10-12T02:41:22.522-07:00","lastPublishTime":"2017-10-12T02:41:22.522-07:00","metrics":{"__typename":"MessageMetrics","views":3697},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:246560","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"131","rawBody":"

I solved the issue by changing the name of the master directory not being synced on the webpage. hope it also works for you.

Hi,

\n\n

Yeah, i've done that a couple of times and rebooted also. This is the same problem on 2 totally different computers also...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"132","kudosSumWeight":1,"repliesCount":0,"postTime":"2015-07-19T18:57:52.000-07:00","lastPublishTime":"2015-07-19T18:57:52.000-07:00","metrics":{"__typename":"MessageMetrics","views":24429},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80128","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"142","rawBody":"

Hi,

\n\n

Yeah, i've done that a couple of times and rebooted also. This is the same problem on 2 totally different computers also...

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80128_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:80129":{"__typename":"ModerationData","id":"moderation_data:80129","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80129":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:51028"},"id":"message:80129","revisionNum":1,"uid":80129,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:80126"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80129"},"body":"

Hi there!

\n\n

Thanks for writing back about this. As this is a specific syncing issue, I will email you directly and we can go from there.

\n\n

Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"152","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-07-20T09:28:00.000-07:00","lastPublishTime":"2015-07-20T09:28:00.000-07:00","metrics":{"__typename":"MessageMetrics","views":24379},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80129","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"167","rawBody":"

Hi there!

\n\n

Thanks for writing back about this. As this is a specific syncing issue, I will email you directly and we can go from there.

\n\n

Thanks!

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80129_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:80130":{"__typename":"ModerationData","id":"moderation_data:80130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80130":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57207"},"id":"message:80130","revisionNum":1,"uid":80130,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:80126"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80130"},"body":"

I didn't hear from you yet. Could you write me directly please. Thanks..

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"74","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-07-28T06:03:56.000-07:00","lastPublishTime":"2015-07-28T06:03:56.000-07:00","metrics":{"__typename":"MessageMetrics","views":24364},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80130","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"79","rawBody":"

I didn't hear from you yet. Could you write me directly please. Thanks..

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80130_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:112749":{"__typename":"User","id":"user:112749","uid":112749,"login":"Chris F.19","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-08-01T03:20:00.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:48"},"entityType":"USER","eventPath":"community:mxpez29397/user:112749"},"ModerationData:moderation_data:80131":{"__typename":"ModerationData","id":"moderation_data:80131","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80131":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:112749"},"id":"message:80131","revisionNum":1,"uid":80131,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:80126"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80131"},"body":"

I'm having the same issue. Not all folders are showing in the selective sync folder list so can't remove them from my computer without removing them from dropbox!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"169","kudosSumWeight":1,"repliesCount":0,"postTime":"2015-08-01T03:22:26.000-07:00","lastPublishTime":"2015-08-01T03:22:26.000-07:00","metrics":{"__typename":"MessageMetrics","views":24351},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80131","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"174","rawBody":"

I'm having the same issue. Not all folders are showing in the selective sync folder list so can't remove them from my computer without removing them from dropbox!

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80131_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:80132":{"__typename":"ModerationData","id":"moderation_data:80132","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80132":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:112749"},"id":"message:80132","revisionNum":1,"uid":80132,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:80126"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80132"},"body":"

Resolved. I have 1000's of files in my dropbox and I think it just took a long time for the folder list to update in the selective sync settings. Wait for the \"Loading folders...\" message to disappear. It took about 10 mins for me.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":0,"postTime":"2015-08-01T04:20:29.000-07:00","lastPublishTime":"2015-08-01T04:20:29.000-07:00","metrics":{"__typename":"MessageMetrics","views":24339},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80132","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"238","rawBody":"

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80132_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:80133":{"__typename":"ModerationData","id":"moderation_data:80133","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80133":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:57207"},"id":"message:80133","revisionNum":1,"uid":80133,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:80126"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80133"},"body":"

I still didn't hear anything from Dropbox support.. Guys, can you reach out to be directly..

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"94","kudosSumWeight":0,"repliesCount":0,"postTime":"2015-08-03T19:59:00.000-07:00","lastPublishTime":"2015-08-03T19:59:00.000-07:00","metrics":{"__typename":"MessageMetrics","views":24318},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80133","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"99","rawBody":"

I still didn't hear anything from Dropbox support.. Guys, can you reach out to be directly..

\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80133_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"User:user:295658":{"__typename":"User","id":"user:295658","uid":295658,"login":"Brian J.28","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-19T16:58:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:295658"},"ModerationData:moderation_data:80134":{"__typename":"ModerationData","id":"moderation_data:80134","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80134":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:295658"},"id":"message:80134","revisionNum":1,"uid":80134,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:80126"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80134"},"body":"

I'm having the exact same issue - some critical folders aren't showing up in the file list. I have done a reboot, clean install, etc, still not showing up. left it up all night to see if it would eventually get the folder list and appears it finally crashed. Dropbox loses significant value if it can't sync all my files. I know I have a ton of files but i'm not even 50% of my 2tb space allocation

*Update: After having played with this extensively with even some of their beta versions I'm convinced they have a cached roof folder list and for whatever reason mine isn't being updated anymore. System looks at that first and then looks for others. Hopefully it finds them all before timing out.

Very frustrating this isn't getting resolved - I've been dealing with it since mid 2015 - now one year later...

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2016-01-19T17:04:31.000-08:00","lastPublishTime":"2016-01-19T17:04:31.000-08:00","metrics":{"__typename":"MessageMetrics","views":24286},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80134","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"840","rawBody":"

Very frustrating this isn't getting resolved - I've been dealing with it since mid 2015 - now one year later...

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I'm having the same issue here. Anyone?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"41","kudosSumWeight":0,"postTime":"2016-02-06T15:40:08.000-08:00","lastPublishTime":"2016-02-06T15:40:08.000-08:00","metrics":{"__typename":"MessageMetrics","views":24279},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80135","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDI0MTEzMCwyNDExMzA","node":{"__ref":"ForumReplyMessage:message:241130"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"46","rawBody":"

I'm having the same issue here. Anyone?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:80135_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:241130":{"__typename":"ModerationData","id":"moderation_data:241130","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:241130":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:483100"},"id":"message:241130","revisionNum":1,"uid":241130,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:80135"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:241130"},"body":"

Been using Dropbox for years from my Mac. Now hooked old Windows7 machine and I can see three of my folders but not the fourth, which is my current project.

No clue why. If it were a synch issue, I would expect to have a message indicating that synch (with Win machine) was in progress.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-09-11T12:33:16.099-07:00","lastPublishTime":"2017-09-11T12:33:16.099-07:00","metrics":{"__typename":"MessageMetrics","views":3541},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:241130","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"305","rawBody":"

Been using Dropbox for years from my Mac. Now hooked old Windows7 machine and I can see three of my folders but not the fourth, which is my current project.

No clue why. If it were a synch issue, I would expect to have a message indicating that synch (with Win machine) was in progress.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:241130_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj","height":15,"width":16,"mimeType":"image/png"},"Rank:rank:49":{"__typename":"Rank","id":"rank:49","position":8,"name":"Super User II","color":"3DD3EE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstNDktTmFlcmxj\"}"},"rankStyle":"TEXT"},"User:user:1972":{"__typename":"User","id":"user:1972","uid":1972,"login":"Mark","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2014-12-05T23:13:00.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xOTcyLTZpMTdDMjFGRTlCQkQ0MzcyMA"},"rank":{"__ref":"Rank:rank:49"},"entityType":"USER","eventPath":"community:mxpez29397/user:1972"},"ModerationData:moderation_data:80136":{"__typename":"ModerationData","id":"moderation_data:80136","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:80136":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1972"},"id":"message:80136","revisionNum":1,"uid":80136,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumTopicMessage:message:80126"},"conversation":{"__ref":"Conversation:conversation:80126"},"subject":"Re: Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:80136"},"body":"

Have you given it plenty of time to download the full list?

I've found on my machine its easier to open the window and come back to it later!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"151","kudosSumWeight":1,"repliesCount":0,"postTime":"2016-02-06T16:06:17.000-08:00","lastPublishTime":"2016-02-06T16:06:17.000-08:00","metrics":{"__typename":"MessageMetrics","views":5620},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:80126/message:80136","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"readOnly":false,"editFrozen":false,"body@stringLength":"161","rawBody":"

Have you given it plenty of time to download the full list?

I've found on my machine its easier to open the window and come back to it later!

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Selective Sync not showing all folders","moderationData":{"__ref":"ModerationData:moderation_data:209400"},"body":"

We had same problem. Here is solution

1. Log in to www.Dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on \"Settings\".
4. From the \"Profile\" tab, scroll down to the section titled \"Preferences\" and uncheck the box next to \"Include me in early releases\" if it is checked.

5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

https://www.dropbox.com/download

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We had same problem. Here is solution

5. Then, use the following link to install the latest stable version of the Dropbox desktop application:

https://www.dropbox.com/download

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