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Forum Discussion
Scan Document feature freezes on "Waiting to Upload"
Howdy all, I keep getting a glitch when attempting to create a document through the Dropbox "Scan Document" feature. I can scan the document, make adjustments, etc, but once I hit "Save" it gets stu...
Hi all,
We have pushed a server-side fix. You should see that the Doc Scanner now functions as expected.
There's no need to update to a new build, as the fix exists on our server.
Many thanks for your patience!
Hi Walter
As stated in my firt reply, i have follewed your exact instructions to @birdenvy to the discussed result
I havd tried to use both wifi and 4G - both same result. we are using an enterprice account, and my collegue across the desk are having same issue.
Its not just this file, i have followed your procedure several times, and have lost a couple of important scans in the process unfortuanately
BR
Jess
Walter
Dropbox Staff
Dropbox StaffThanks for the additional information and your speedy response Jess.
Would it be OK if I reached out to you via email to the address you use for your forum's profile directly so we can work on this together as it will be easier to have an expert look into it this way?
Hi Walter
That would be much appreciated
BR
Jess
I have the same issue. Is there a fix?
- Walter
Sorry to hear that Djboissy!
As we're actively working on a resolution with JessKris at the moment, I have brought this to our experts' attention and will let you know more about this as soon as I have an update.
If you'd like me to reach out to you via email so I can send your case and all the relevant information to our team of technicians, please let me know.
Thanks!
- Walter I wonder if I might get your help as well. I have had the same problem since last night. I have also lost an important scan. I have completed the updates and cleared the cache as requested.
- Same issues here all steps were taken.
I tried deleting and reinstalling the app with no luck. Very frustrating as I use this feature all day long!
Exact same problem here. Hope it will be solved soon, I use the scan function very often.
