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Forum Discussion
Saving documents to Dropbox on my iPhone
I create a word document in Microsoft Office then save to a folder in Dropbox. On retrieving the document I discover it’s a blank page. I’ve powered down, deleted app then reinstalled it, as suggested by Apple support but to no avail. Is it because Microsoft want me to take out a subscription as I had this free version of Office for years or does the problem lie with Dropbox? I’ve been using Dropbox without any issues for the past 5+ years
- Nancy
Dropbox Staff
Thanks for posting on our forum, dustym17!
Can you clarify a few things for me first, so that we can check this further?
Do you mean that you create a Microsoft Word document by clicking on the + Create button at the bottom of your Dropbox app on your iPhone, or that you create this document on your mobile device first and then, you upload it to your Dropbox account?
If you’ve already reinstalled the Dropbox app on your mobile device, have you also tried clearing its cache before doing so?
Keep me updated.
- Hi Nancy
Thanks for your reply.
I create documents either on my iPhone or iPad then save/upload to my Dropbox account.
I unfortunately wouldn’t know where to start in clearing the cache so help in this respect would be appreciated.
Cheers
John- Hannah
Hey dustym17, sorry to jump in here!
To clear the cache on the Dropbox app, you can open it, tap on "account", then on the gear icon and then on "clear cache".
Also, when you initially save the Word doc to your Dropbox, are you able to preview it in Dropbox, after it's uploaded?
And do you see the same thing, if you open your Dropbox account from a web browser too?
