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Forum Discussion

LawsonKN26's avatar
LawsonKN26
New member | Level 2
6 years ago

Right Click to Copy Link won't work

I have unlinked my computer, relinked my computer, uninstalled dropbox, reinstalled, dropbox, updated my computer, restarted my computer.... you name it! And I STILL don't see the green check marks next to my files in my finder winder, nor can I right click to copy link of files.

PLEASE help me figure this out. Having to use the broswer/website for dropbox and copying links to my files to send to others is so inefficient.

Getting so frustrated and feel like I've tried every solution on these forums.

Desktop
Share
Sync
  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for letting me know, LawsonKN26. 
     
    I’ve followed up a ticket to the email address associated with your Community profile, so please check your inbox for my latest message. 
     
    Looking forward to hearing back from you!
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi LawsonKN26, sorry to hear that. 
     
    As a first step, could you please let me know what the Dropbox icon that’s next to your computer’s clock shows when you click on it? Is it still syncing or up to date?
     
    Thanks in advance!
    • LawsonKN26's avatar
      LawsonKN26
      New member | Level 2
      6 years ago

      It is Up To Date with a little green checkmark

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Thanks for the swift reply, LawsonKN26. 
         
        Could you also confirm if you’ve tried the following steps:
        • Click on the Dropbox icon from your Desktop and quit the app.
        • Open your Activity Monitor from your Mac Utilities folder.
        • Force quit out of the instances of the desktop app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
        • Re-start Dropbox from the applications folder by double clicking on the Dropbox app.
        • Click on the Apple icon in the top left of your screen.
        • Click on "force quit".
        • Relaunch the finder.
        Let me know how it goes!
  • SassyLang's avatar
    SassyLang
    Explorer | Level 4
    3 years ago

    I am experiencing the same issue. Haven't been able to use right-click on Dropbox from Finder since the latest Mac update. 

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey SassyLang, sorry to hear about this.

     

    Could you please let us know the exact OS of your computer and the status and version of the desktop app as shown in your menu bar at the moment?

     

    If possible, send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer too. 

     

    This will help us assist further. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Can you also send me a screenshot of how the file looks like in your Dropbox folder SassyLang?

         

        I'd like to check its syncing icon, if possible. 

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