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Forum Discussion
Right Click to Copy Link won't work
I have unlinked my computer, relinked my computer, uninstalled dropbox, reinstalled, dropbox, updated my computer, restarted my computer.... you name it! And I STILL don't see the green check marks n...
Walter
Dropbox Staff
Dropbox StaffHey SassyLang, sorry to hear about this.
Could you please let us know the exact OS of your computer and the status and version of the desktop app as shown in your menu bar at the moment?
If possible, send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer too.
This will help us assist further.
Sure thing!
- Walter
Can you also send me a screenshot of how the file looks like in your Dropbox folder SassyLang?
I'd like to check its syncing icon, if possible.
I've sent you how it appears in Finder (which is on Dropbox) and no green ticks anywhere. Here it is again zoomed in but I've blurred file names for privacy.
- Walter
Thanks for the additional screenshot SassyLang - much appreciated!
Could you please let me know the desktop app's version too? For example, our latest, stable version is 150.4.5000 - which version are you running on the affected device?
While we're at it, note that you can check if a third-party application is causing this issue with the following steps:
1. Save any files and quit ALL programs.
2. Completely quit and close any third-party cloud service applications, such as Google Drive, OneDrive, or others.
3. Quit Dropbox:
- Click the Dropbox icon in the menu bar at the top of your screen
- Click on your profile picture or initials to the right of the search bar and select 'Quit Dropbox'
4. Relaunch “Finder” using the following steps:
- Click on the Apple icon in the top left of your screen
- Click on "force quit"
- Select “Finder,” then click "Relaunch"
5. Restart the Dropbox application.
If the issue is resolved at this point, it may be due to the third-party applications running on the computer. If the issue persists, or you see that a new application is causing issues, please let us know.
