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Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
7 years ago

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android OS
Camera uploads
Mobile
Sync and upload
Uploading
  • Joseph D.11's avatar
    Joseph D.11
    6 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Joseph D.11's avatar
Joseph D.11
Helpful | Level 6

Yes, I've checked everything.

As others with the problem mention, once you open the app it will keep working properly for a while (I didn't need to open the folder this time).

I don't have Battery Saver on and no background restriction.

Adaptive Battery is on though and "Optimizing Battery" so I'll try changing that.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Take as much time as you need, Joseph D.11! :slight_smile:

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