Password protecting a shared folder doesn't ask for a password.

[Dan Laferriere]

I have set passwords on folders I need to share with people who are not team members. (added a password to editing dan viewing links and saved it)

When I test this it by sending the link to an email address not part of the team it does not ask for a password.

Any suggestions?

[Mark]

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@Dan Laferriere wrote:

When I test this it by sending the link to an email address not part of the team it does not ask for a password.

Any suggestions?

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Do they have Dropbox installed on their device? If so it will detect that and allow access as the device itself is authenticated. 

[Dan Laferriere]

Dropbox is not installed on the computer.

I'm using the same computer to test the password feature before asking others in my group to use it. I created a new email account and user profile on my computer then sent the link that I had added a password to. I'm the admin for our team. Could that affect how the password feature works?

[Mark]

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@Dan Laferriere wrote:

Dropbox is not installed on the computer.

I'm using the same computer to test the password feature before asking others in my group to use it. I created a new email account and user profile on my computer then sent the link that I had added a password to. I'm the admin for our team. Could that affect how the password feature works?

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Its almost certainly detecting the install somehow. 

Try possibly using an incognito window and copying/pasting the link instead

[Dan Laferriere]

I used the incognito mode and I just get a generic Dropbox URL.

I used a different computer and a new user email. When I click on the link, I get offered to enter a password when I click on the link. When the password is entered, I get an error message "That didn't work for some reason".

[Megan]

Hey @Dan Laferriere, thanks for posting here!

You mentioned that when you use an incognito tab on your browser, and paste the link there you get a generic Dropbox URL.

Would you be able to send me a screenshot? 

Have you also tried clearing your browser's cache, by any chance? 

[Dan Laferriere]

I'm assuming you want a screen shot of the page I get InPrivate mode.

This is with new user account on the computer, so it seems like the cache should the clear.

[Rich]

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@Dan Laferriere wrote:

I'm assuming you want a screen shot of the page I get InPrivate mode.

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It looks like you're pasting it into the search field of the Bing search engine, and not the address bar at the top of the window.

[Dan Laferriere]

I tried pasting the link into the address bar. I get a prompt to enter the password. I enter it and get the error message. I cleared the cache and tried a link without a password, and I get the same error message.

I have another user who had a link that worked before and now does not work.

[Dan Laferriere · Accepted solution]

I figured it out. The folders were set to share with Team Members. I changed the Who has access to "Anyone with link".  

I'm still perplexed about how the other user had access through the link and then got the error message. I changed that folder to "anyone with link" and it works.