Opening a folder takes too long on Windows 11 when Dropbox is running

[marwan_zahran2004]

Suddenly, opening a Dropbox folder takes too long time when the dropbox app is running. when I close the Dropbox app I can browse the folders normally and smoothly without any problem. noting that all the files are available offline.

[Hannah]

Sorry to see that you're having this issue, @marwan_zahran2004.

What's the sync status and version of the app, when you hover over the Dropbox icon in your system tray?

Also, how many files do you currently have in your Dropbox folder?

You can right-click on your Dropbox folder and choose "Properties" to see this info.

Thanks in advance.

[marwan_zahran2004]

Version 207.4.5821
Sync status: up to date
Number Of files: 830 file: 27 folder

[Megan]

Hey @marwan_zahran2004, thanks for the info! 

When did this start happening on your end? Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

[marwan_zahran2004]

This started happening after some update to windows 11 I think.. No apps like this on my pc

[Walter]

Thanks for clarifying that for us @marwan_zahran2004 

Have you tried rebooting your computer or re-installing the app since you first noticed this?

[marwan_zahran2004]

Yes tried both of course but nothing solved the issue

[Megan]

Hey @marwan_zahran2004, if you try to boot your device on Safe mode, do you notice a different behavior? 

If not, then I'd be more than happy to send you an email, in order for us to have a closer look into this.