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Forum Discussion

92cafe's avatar
92cafe
Explorer | Level 4
5 years ago

Online Only Files Reverting Back to Local

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an onl...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    5 years ago

    Hi 92cafe, thanks for messaging today!

     

    It sounds like you could be experiencing this issue on your device.

     

    I'd recommend checking out all of those possibilities to see if they could be the cause.

     

    Let me know how it goes!

Oliver F.3's avatar
Oliver F.3
Helpful | Level 6

I am still having the same problem. Why does Dropbox still not monitor which other software package(s) on our system are causing this, tell us which ones they are, and hopefully also tell us how to fix the problem?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi russellsignage & Oliver F.3, how are you? 

 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Oliver F.3, I just sent you the email. 

     

    I'll see you there, cheers! 

  • russellsignage's avatar
    russellsignage
    Explorer | Level 4
    3 years ago

    Hello that would be good thanks.  Do you need my email?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi russellsignage, happy Thursday!

     

    I just sent you the email. Feel free to have a look and respond back to me there.

     

    Thanks! 

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