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Forum Discussion
Not receiving my verification email on outlook
Hi,
I am currently working and it is really important to share and access files through dropbox. For some unknown reason I am not receiving my verification email. It is really important for me to g...
Having the exact same issue. I referenced this forum in the ticket I submitted
I am not receiving any emails to my outlook account from dropbox (email verfication, file request email). I already tried adding the dropbox email to my address book -- did not help. I had to change the email on the account to my personal email in order to facilitate some file sharing I needed, but I ultimately need to be able to use my work email. I don't think it's a domain issue since i'm able to access the website, so not sure what the issue might be. I saw a forum where someone was having the exact same issue, but the discussion was taken offline so I don't know how it was resolved.
This is a big issue.
Thanks!
Tegin
and got this response:
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Pierre, Dec 18, 11:54 AM: Hi Tegin, Thank you for reaching out to us about this issue you are experiencing. As I understand it, you are unable to receive correspondence to your outlook email account. You have changed the email on the account. As it happens, Dropbox is only able to send correspondence to the email associated with the account. Therefor, if you would like to receive emails to your work email, that email will need to be associated with the account. Attempt to change your email to the email you need to receive correspondence to. This will then enable you to verify that email. Attempt to verify the email and see if you receive corrospondance. If you are still unable, please reply to this email from the email in question so that we may verify your identity an further help you with your request. If you have any other questions please let me know. Regards, Pierre Not at all helpful. I don't think he even read my entire email. If using that email and sending the verification had worked, there wouldn't be a need for a ticket in the first place. Hopefully resolved soon, but I echo Gareth's frustration with the customer service. |
