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Gareth W.'s avatar
Gareth W.
New member | Level 1
10 years ago

Not receiving my verification email on outlook

Hi, I am currently working and it is really important to share and access files through dropbox. For some unknown reason I am not receiving my verification email. It is really important for me to g...
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carljohan's avatar
carljohan
Icon for Dropbox Staff rankDropbox Staff
10 years ago

Hi Gareth,
Thanks for following up and sorry to hear that this isn't fixed. Our support team would be happy to help you with this. In order to get in contact with them, please go to https://www.dropbox.com/support and select the options that best fits your question to find a solution to your question or to submit a ticket to our support team.
Also, if you are not receiving the password reset email, you can temporarily change the email associated with your Dropbox account to another email to see if you receive the verification mail.
Thanks!

  • KerryAllen's avatar
    KerryAllen
    New member | Level 2
    8 years ago

    Well i have changed email addresses - passwords and everything in between ! How can i  verify this account, SMS ????? cmon drop box !

    carljohan wrote:

    Hi Gareth,
    Thanks for following up and sorry to hear that this isn't fixed. Our support team would be happy to help you with this. In order to get in contact with them, please go to https://www.dropbox.com/support and select the options that best fits your question to find a solution to your question or to submit a ticket to our support team.
    Also, if you are not receiving the password reset email, you can temporarily change the email associated with your Dropbox account to another email to see if you receive the verification mail.
    Thanks!

     

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