You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

GreyFACE's avatar
GreyFACE
Explorer | Level 4
2 years ago

My desktop is gone after updating Dropbox

Hey, I am in contact with the support team (i think) but since my issue is URGENT, I'm trying everything i can. It all started because the Airdrop service stopped working after I updated Dropbo...
Computer Backup
Desktop
Dropbox Backup
Mac
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey GreyFACE, sorry to jump in here.

 

Thanks for the ticket number! I was able to locate your communication.

 

Since you're already in contact with a member of our support team, I would advise you to continue working with them and let them know what you come up with, after trying their suggestions, etc.

 

I've raised the priority of your ticket as well, so the agent will be replying back to you the soonest possible.

 

If you need anything else, please let us know.

GreyFACE's avatar
GreyFACE
Explorer | Level 4
2 years ago

Hi Hannah,

thanks a lot! Any help is highly appreciated. Just noticed, that i cant take screen captures anymore because they require a desktop to be saved to... 😄

Best, Tobi

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!