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igiuscal's avatar
igiuscal
Helpful | Level 6
2 years ago

My Dropbox desktop app doesn't sync

I installed Dropbox on Windows 11. It hasn't synchronized files from the PC to the server for a month. Also, if I upload directly to folders on Dropbox.com, the files don't automatically download t...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • igiuscal's avatar
    igiuscal
    2 years ago

    I finally solved.
    In a folder shared with me, I had files locally that no longer existed on Dropbox.
    Since I have read-only permissions on this folder, Dropbox was unable to complete the synchronization and remained blocked.

    I then deleted the folder and now everything works.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

I see, thanks for trying!

 

Can you try reinstalling the app, without uninstalling it and let me know how that goes?

igiuscal's avatar
igiuscal
Helpful | Level 6
2 years ago

It has been the first thing I've done but nothing has changed.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi igiuscal, sorry to jump in here! 

     

    If you hover over your little Dropbox icon on your task bar, next to your WiFi, can you let me know the version of the app that you see there? 

     

    Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

    • igiuscal's avatar
      igiuscal
      Helpful | Level 6
      2 years ago

      I finally solved.
      In a folder shared with me, I had files locally that no longer existed on Dropbox.
      Since I have read-only permissions on this folder, Dropbox was unable to complete the synchronization and remained blocked.

      I then deleted the folder and now everything works.

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