Why is the Dropbox Desktop App no longer available?
The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed.
What we enjoyed out of the desktop app was the ability to pin specific files to the main dropbox for quick access, which everyone was able to identify quickly. with the Finder app, it was hard to see pinned items, and with the website, its a redundant process – requiring lots of extra steps – having to open up the website to identify the folder before pinning them. the website does not give as much visual cues as the desktop app previously had.
However, we have 98%+ of our 2 Tb free which is far more than enough for the files that they are trying to add.
YOU have enough space in your account. They do not. As Megan mentioned, every member of a shared folder has their own copy of the folder in their account, taking up space. Anything they add to the folder needs to fit within their account's available space; not just yours.
If they're out of space and don't want to upgrade, you can send them a File Request instead. They'll be able to upload files directly to your account, no Dropbox account needed.
Seems like it's time to find another service. Hate to do it as I've used Dropbox practically since it started up, but the online version sucks and I don't always have internet (travel a lot) so it seems Dropbox will no longer work for me or my business. Too bad they screwed up a good thing!
... it seems Dropbox will no longer work for me or my business. Too bad they screwed up a good thing!
How will it no longer work for you? The Dropbox application that handles syncing to your computer still exists and always has. It's just one feature of the app that was removed (the built-in file manager). Other than that, the app is the same as you've been using since it started up.
Please bring back the desktop app; it is much better than the website page as it has a more defined interphase and has a quicker/more streamlined work flow for dragging files across from a other desktop monitors and vice versa.
I tottaly agree! It was super convenient, why did you close it?! I changed from Google Disc to Dropbox because dropbox had convenient app for MacBook... I'm totally disappointed...
First of all, thanks a lot for your thoughts and comments. They surely help a lot to understand what you want on your end.
Keep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar.
Support for the desktop window ends on January 17, 2022.
Don’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us.
Save, view, share, and access all your files with the Dropbox folder in Windows Explorer, macOS Finder, the taskbar/menu bar, on dropbox.com, and with the latest iOS and Android apps.
Blah blah blah... Unfortunately, but what you are offering now is not enough and totally incomprehensible. In that case, I and my entire company will start looking around for another solutions...
I was going to ask why my desktop app was not working. I am GLAD I found this post. I was about to upgrade to to Advanced Business for a Business I am starting. I really liked the Desktop App but with out it not getting a business acct.. Google Workspace here I come.
Your response sounds like a bot. Are you a bot? If not please respond to the question instead of skirting around it and giving bot like generated responses. Will you reinstate this feature that we so obviously like and need?
Thank you for taking the time to share your feedback with us.
We understand that the decision to streamline the desktop experience by focusing only on Finder and the menu bar on Macs and File Explorer and the taskbar on Windows has impacted the way you work with Dropbox on your desktop. We apologize for the inconvenience caused.
I would also like to assure you that your content is still safe and in the same location as it is today. You can continue using our Finder (Mac) and Explorer (Windows) integrations, the icon in the menu bar/taskbar, the Dropbox website or our latest iOS and Android mobile apps to sync and organize your content.
I want the desktop app back. I loved that in the app I could open my files to Illustrator/Photoshop... now projects are taking me twice as long because I have to find the folder, nothing is in the same order, it takes longer to open it in a program. This was a horrible move on their part and has me considering something else. My work flow for today has been horrendous trying to navigate folders. I really hope they rework the desktop app and bring it back. The Finder on Mac process is not working for me, and is costing me time, which is impact my end clients. Fix it Dropbox.
i ONE THOUSAND percent feel your pain. I spend most of my day in Illustrator , and the rest working in the Desktop App where I create files/projects for my team and clients.
The last week has been ABSOLUTE TRASH. I have wasted so many hours searching for where my stuff is.. and how can I collab with clients in a concise/beautiful manner we are used to and pay a lot for.
I've been spending the last 4 hours this evening moving all of my files over to different cloud options that I'm testing ... because after years of loyalty and thousands of dollars, Im breaking up with Dropbox.
I feel silly to be this mad about a freaking app, but y'all have killed my workflow and really screwed things up.
Currently testing Box, JumpShare, Sync & giving Google Drive one more shot too.
SO inconvenient. I've been fielding this question from within my team since yesterday.
We use the app for starring, pinning, commenting on specific images or files with caption notes, @ each other to get quick responses.
we're all working from home again during the omicron spike (we are in healthcare, supporting major hospitals and aged care homes) so the loss of functionality is a major disruption, at the worst possible time.
I am aware the move was made because some users found the dual existence of program files/finder AND the app to be too confusing, so is there perhaps a way to bring back the app as an optional item (like, in preferences 'show the app' or 'don't show the app' ) so it's not a default for those who get confused easily but its available for those end users who DON'T find it confusing and actually require it (and require the extra functionality that made dropbox worth paying for) ??
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The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed.
What we enjoyed out of the desktop app was the ability to pin specific files to the main dropbox for quick access, which everyone was able to identify quickly. with the Finder app, it was hard to see pinned items, and with the website, its a redundant process – requiring lots of extra steps – having to open up the website to identify the folder before pinning them. the website does not give as much visual cues as the desktop app previously had.
Please, dropbox, #bringitback!
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The dropbox desktop app had such a great user interface and was a good workflow for our team.. unfortunately as of 17 Jan 2022, it has been dropped.. I wonder why this change was made, and i'm just hoping the application is being improved instead of being killed.
What we enjoyed out of the desktop app was the ability to pin specific files to the main dropbox for quick access, which everyone was able to identify quickly. with the Finder app, it was hard to see pinned items, and with the website, its a redundant process – requiring lots of extra steps – having to open up the website to identify the folder before pinning them. the website does not give as much visual cues as the desktop app previously had.
Please, dropbox, #bringitback!
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Totally agree! Its making me so frustrated. FIX IT DROPBOX TEAM.
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Seems like it's time to find another service. Hate to do it as I've used Dropbox practically since it started up, but the online version sucks and I don't always have internet (travel a lot) so it seems Dropbox will no longer work for me or my business. Too bad they screwed up a good thing!
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... it seems Dropbox will no longer work for me or my business. Too bad they screwed up a good thing!
\n
\n
How will it no longer work for you? The Dropbox application that handles syncing to your computer still exists and always has. It's just one feature of the app that was removed (the built-in file manager). Other than that, the app is the same as you've been using since it started up.
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Please bring back the desktop app; it is much better than the website page as it has a more defined interphase and has a quicker/more streamlined work flow for dragging files across from a other desktop monitors and vice versa.
Please, Dropbox, #bringitback! it was great.
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I tottaly agree! It was super convenient, why did you close it?! I changed from Google Disc to Dropbox because dropbox had convenient app for MacBook... I'm totally disappointed...
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They surely help a lot to understand what you want on your end. \n \nKeep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar. \n \nSupport for the desktop window ends on January 17, 2022. \n \nDon’t worry—we're continuing to support a great desktop app experience for you and your content is still safe with us. \n \nSave, view, share, and access all your files with the Dropbox folder in Windows Explorer, macOS Finder, the taskbar/menu bar, on dropbox.com, and with the latest iOS and Android apps. \n \nIf you need me, give me a shout. \n \n ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-01-19T05:48:40.639-08:00","lastPublishTime":"2022-01-19T05:48:40.639-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":13974},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:571525/message:571610","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MTYyNyw1NzE3OTk","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MTYyNyw1NzE2Mjc","node":{"__ref":"ForumReplyMessage:message:571627"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MTYyNyw1NzE3NDQ","node":{"__ref":"ForumReplyMessage:message:571744"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MTYyNyw1NzE3OTk","node":{"__ref":"ForumReplyMessage:message:571799"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:571627":{"__typename":"ModerationData","id":"moderation_data:571627","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:571627":{"__typename":"ForumReplyMessage","uid":571627,"id":"message:571627","revisionNum":1,"author":{"__ref":"User:user:1510788"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"AcceptedSolutionMessage:message:571610"},"conversation":{"__ref":"Conversation:conversation:571525"},"subject":"Re: Why is the Dropbox Desktop App no longer available?","moderationData":{"__ref":"ModerationData:moderation_data:571627"},"body":"
Blah blah blah... Unfortunately, but what you are offering now is not enough and totally incomprehensible. In that case, I and my entire company will start looking around for another solutions...
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Yes; i think i need to look at other ways to streamline my workflow; the Web page good for quick and easy document workflow..
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This is horrible. We need the application to be separate from all our files. Its causing a lot of issues.
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I was going to ask why my desktop app was not working. I am GLAD I found this post. I was about to upgrade to to Advanced Business for a Business I am starting. I really liked the Desktop App but with out it not getting a business acct.. Google Workspace here I come.
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Yes bring it back! I need the 'Do not sync to Dropbox' functionality. That thing is IMPORTANT!
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Can you give a clear answer please; Will the Desktop App be reinstated to the original interphase.
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We apologize for the inconvenience caused. \n \nI would also like to assure you that your content is still safe and in the same location as it is today. You can continue using our Finder (Mac) and Explorer (Windows) integrations, the icon in the menu bar/taskbar, the Dropbox website or our latest iOS and Android mobile apps to sync and organize your content. \n \nLet us know if you have anything to ask or add. \n ","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2022-01-19T13:03:43.183-08:00","lastPublishTime":"2022-01-19T13:03:43.183-08:00","metrics":{"__typename":"MessageMetrics","views":13599},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:571525/message:571738","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MzUwNiw1NzQzMDM","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MzUwNiw1NzM1MDY","node":{"__ref":"ForumReplyMessage:message:573506"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MzUwNiw1NzQxNDY","node":{"__ref":"ForumReplyMessage:message:574146"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU3MzUwNiw1NzQzMDM","node":{"__ref":"ForumReplyMessage:message:574303"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:573506":{"__typename":"ModerationData","id":"moderation_data:573506","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:573506":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1511559"},"id":"message:573506","revisionNum":1,"uid":573506,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:571738"},"conversation":{"__ref":"Conversation:conversation:571525"},"subject":"Re: Why is the Dropbox Desktop App no longer available?","moderationData":{"__ref":"ModerationData:moderation_data:573506"},"body":"
Since this took place I also do not get any comment notifications ... its an issue, and my colleague who has a paid account has the same issue on mac.
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Walter,
Given that Dropbox recognizes it has impacted the way we work, when can we expect to have the desktop app back?
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\"I would also like to assure you that your content is still safe and in the same location as it is today.\"
You've taken away one of my favourite part of Dropbox - but I should be happy because at least you didn't randomly move or delete my files?!
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It's a new style of modern business 🤣
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I AGREE!!! THIS IS HORRIBLE!!!! The original app was so helpful and now everything is opening up in FINDER and its a MESS!
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I want the desktop app back. I loved that in the app I could open my files to Illustrator/Photoshop... now projects are taking me twice as long because I have to find the folder, nothing is in the same order, it takes longer to open it in a program. This was a horrible move on their part and has me considering something else. My work flow for today has been horrendous trying to navigate folders. I really hope they rework the desktop app and bring it back. The Finder on Mac process is not working for me, and is costing me time, which is impact my end clients. Fix it Dropbox.
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i ONE THOUSAND percent feel your pain. I spend most of my day in Illustrator , and the rest working in the Desktop App where I create files/projects for my team and clients.
The last week has been ABSOLUTE TRASH. I have wasted so many hours searching for where my stuff is.. and how can I collab with clients in a concise/beautiful manner we are used to and pay a lot for.
I've been spending the last 4 hours this evening moving all of my files over to different cloud options that I'm testing ... because after years of loyalty and thousands of dollars, Im breaking up with Dropbox.
I feel silly to be this mad about a freaking app, but y'all have killed my workflow and really screwed things up.
Currently testing Box, JumpShare, Sync & giving Google Drive one more shot too.
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SO inconvenient. I've been fielding this question from within my team since yesterday.
We use the app for starring, pinning, commenting on specific images or files with caption notes, @ each other to get quick responses.
we're all working from home again during the omicron spike (we are in healthcare, supporting major hospitals and aged care homes) so the loss of functionality is a major disruption, at the worst possible time.
I am aware the move was made because some users found the dual existence of program files/finder AND the app to be too confusing, so is there perhaps a way to bring back the app as an optional item (like, in preferences 'show the app' or 'don't show the app' ) so it's not a default for those who get confused easily but its available for those end users who DON'T find it confusing and actually require it (and require the extra functionality that made dropbox worth paying for) ??
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Super User II
Dropbox Staff
Hey people, how are you all doing?
