We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

igiuscal's avatar
igiuscal
Helpful | Level 6
2 years ago

My Dropbox desktop app doesn't sync

I installed Dropbox on Windows 11. It hasn't synchronized files from the PC to the server for a month. Also, if I upload directly to folders on Dropbox.com, the files don't automatically download t...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • igiuscal's avatar
    igiuscal
    2 years ago

    I finally solved.
    In a folder shared with me, I had files locally that no longer existed on Dropbox.
    Since I have read-only permissions on this folder, Dropbox was unable to complete the synchronization and remained blocked.

    I then deleted the folder and now everything works.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey igiuscal, thanks for letting us know about this and let's get right to it.

 

The first thing you need to check is the sync status of the Dropbox app.

 

To do this, hover your mouse over the Dropbox icon in your system tray.

 

Do you see any error messages there?

 

Let me know and we'll go from there.

igiuscal's avatar
igiuscal
Helpful | Level 6
2 years ago

Dropbox is in this state every day and never ends the synchronization

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Does syncing appear to be stuck on this specific number of files? Or is it syncing, just very slowly?

     

    If it's completely stuck, can you try these steps, to see if they help?

    • igiuscal's avatar
      igiuscal
      Helpful | Level 6
      2 years ago

      I followed the instructions of the link, but nothing has changed.

      Dropbox is always stuck.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see, thanks for trying!

         

        Can you try reinstalling the app, without uninstalling it and let me know how that goes?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!