The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

jkrieger1's avatar
jkrieger1
Explorer | Level 3
6 days ago

My Dropbox Transfer doesn't have my files on them as they're 0 bytes each

I am transferring 387 video file clips (total only 600 MB).  After I created transfer, and it completed uploading from my Mac.  It kept saying total 0 bytes and no thumbnails shown for any of the fil...
Dropbox Transfer
jkrieger1's avatar
jkrieger1
Explorer | Level 3

I used Safari to do second test.  Same results.  

When I created new transfer, I directed it to my local folder on my Mac where the 387 video clips are (total 535MB). 

It uploaded to 100%, then I see thumbnail of first video clip on "manage transfers" screen.

I also received email informing me that my transfer was successfully uploaded, and on it it showed all thumbnails of video files correctly.

However, clicking either on the dropbox transfer dashboard, or the "preview" link from the email, it will bring up a window and it displays nothing and 0 bytes.

See screenshots

 

 

jkrieger1's avatar
jkrieger1
Explorer | Level 3
6 days ago

I did some troubleshooting - on Safari and Chrome on my M1 Mac.  Using same video clips from same folder on my local Mac Drive, I think anything over 300 files will choke.

I tested 50 - Success

I tested 100 - Success

I tested 200 - Success

I tested 300 - Success

I tested 350 - Fail

I tested 387 - Fail

See screen shot below is where it got hung waiting to refresh with thumbnails of all my uploaded files.  This is what my clients see too.

Temporary solution is to upload up to 300 files at a time, unless you provide a resolution.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey jkrieger1, thanks for the additional info and screenshots here.

     

    What happens when your recipient tries to download the content despite the fact that Transfer doesn't show any previews and reports 0kb?

  • jkrieger1's avatar
    jkrieger1
    Explorer | Level 3
    4 days ago

    Download button is disabled.  Nothing can the client do except stare at the window with each item list "scrolling to the right"  I see the same thing when truying to download from my own Transfer dashboard. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Do you get this same issue when creating the transfer using a different machine entirely?

  • jkrieger1's avatar
    jkrieger1
    Explorer | Level 3
    2 days ago

    I uploaded locally from my Macbook the same 387 files (535MB total).  Same results.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 days ago

    Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!