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Officina MAD's avatar
Officina MAD
Explorer | Level 3
9 months ago

My DB folder seems offline and it doesn't sync new shared files

Hi all, 

My DB folder seems offline since yesterday. I can paste files in it, but there is no uploading icon. It is a shared folder (business account) and my colleagues have the same problem. We can't see any modifications and can't share the files. Everything was working regularily till yesterday afteroon, wifi is good and has no problem. Any suggestion? 

desktop app
Dropbox folder
Dropbox for Business
Share
Sync and upload
Syncing
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi Officina MAD, thanks for posting on our forum today!

     

    Just to clarify, are your colleagues unable to see syncing icons next to their files, as well? 

     

    Have you all checked your system tray/menu bar to make sure there’s the small Dropbox icon showing there? 

     

    If there is, what’s its app version and syncing status? 

     

    Let me know, and we'll go from there.

    • Officina MAD's avatar
      Officina MAD
      Explorer | Level 3
      9 months ago

       Hi Nancy, thanks for your reply. Here's mine, in red 

      Nancy wrote:

      Hi Officina MAD, thanks for posting on our forum today!

       

      Just to clarify, are your colleagues unable to see syncing icons next to their files, as well? exactly, my colleagues can't see the syncing icons as well.

       

      Have you all checked your system tray/menu bar to make sure there’s the small Dropbox icon showing there?  I don't see any icon there, my colleague does see it but she reactivated it manually

       

      If there is, what’s its app version and syncing status? she can't see any app version nor any syncing status, but it says there is not any syncing problem (nevertheless, most recent files have yesterday date even though she modified  several files today)

       

      Let me know, and we'll go from there.


      are your colleagues unable to see syncing icons next to their files, as well?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the info! What’s the OS version of the device you’re using? 

         

        Regarding your colleague, can you please tell her to hover over the Dropbox icon? The app version should normally be showing there. 

         

        I’d also like her to click on it after that, and let me know the syncing status showing at the bottom of the pop-up window that will appear.

         

        Finally, did she modify the files you mention directly from her desktop app or Dropbox online?

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