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Tobyh's avatar
Tobyh
Explorer | Level 3
3 years ago

Moving Dropbox location to external RAID; syncing seems to be stuck

I'm trying to move my Dropbox contents from my Macbook's local storage to an external RAID (Lacie 6Big Thunderbolt 3). Overnight I was able to copy the contents of the dropbox folder across to the RAID by changing the "Dropbox Folder Location" in sync settings. The files moved across ok although  Dropbox suggests it still needs to sync these files - "Syncing 250,724 files". This number isn't moving. Is there something I should have done differently in order to set this up?

 

 

 

Note: I understand the risks using Dropbox with an external drive and have set up an automation to close Dropbox prior to ejecting the harddrive.

Desktop
desktop app
Sync and upload
Syncing
  • Jay's avatar
    Jay
    3 years ago

    Hi Tobyh, it does sound like the Dropbox desktop application is still attempting to sync the files across. We'd recommend waiting for the process to continue.

     

    If you experience any further issues, try getting in contact with the support team directly for further assistance.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Tobyh, thanks for letting us know about this. 

     

    Is syncing still stuck on this specific number of files?

     

    What's the current syncing status and Dropbox version, when you hover your mouse over the Dropbox icon in your menu bar?

     

    Have you tried to quit the Dropbox app and then restart it, to see if that helps?

     

    Keep me posted.

    • Tobyh's avatar
      Tobyh
      Explorer | Level 3
      3 years ago

      Hi @Hannah 

       

      Thanks for your response. The syncing has since moved to 245, 884 files - a significant amount. I take it I'll just need to wait for the Dropbox app to catch up? I almost feel like it would have been quicker to completely uninstall/reinstall and redownload the files.

       

      Yes I have done a restart since moving the files to the RAID. My dropbox is v151.4.4304.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Tobyh, it does sound like the Dropbox desktop application is still attempting to sync the files across. We'd recommend waiting for the process to continue.

         

        If you experience any further issues, try getting in contact with the support team directly for further assistance.

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