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Forum Discussion

dsuisman's avatar
dsuisman
Helpful | Level 6
12 months ago

MacBook Air won't sync

Recently, my MacBook Air stopped syncing. The dropdown from the menu bar says Syncing... but: 1) it doesn't show the number of files it's syncing, as it usually does, and 2) it's NOT syncing (i.e., t...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
  • dsuisman's avatar
    dsuisman
    12 months ago

    I went to Preferences > Accounts and signed out of my Dropbox account. Then I relaunched the Dropbox desktop app and it *looks* like it's now syncing. I'll let you know if the problem persists but it appears fixed.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey dsuisman, thanks for the additional info and the screenshots and sorry to see you're having the same issue, cya2.

 

Can you both please try the steps listed in this post, to see if they help?

dsuisman's avatar
dsuisman
Helpful | Level 6
12 months ago

I went to Preferences > Accounts and signed out of my Dropbox account. Then I relaunched the Dropbox desktop app and it *looks* like it's now syncing. I'll let you know if the problem persists but it appears fixed.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Happy to hear that, dsuisman!

     

    If the issue does return, make sure to let us know.

  • cya2's avatar
    cya2
    Explorer | Level 3
    12 months ago

    I followed your steps and it fixed! Thanks for sharing

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