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Forum Discussion

dsuisman's avatar
dsuisman
Helpful | Level 6
12 months ago

MacBook Air won't sync

Recently, my MacBook Air stopped syncing. The dropdown from the menu bar says Syncing... but: 1) it doesn't show the number of files it's syncing, as it usually does, and 2) it's NOT syncing (i.e., t...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
  • dsuisman's avatar
    dsuisman
    12 months ago

    I went to Preferences > Accounts and signed out of my Dropbox account. Then I relaunched the Dropbox desktop app and it *looks* like it's now syncing. I'll let you know if the problem persists but it appears fixed.

dsuisman's avatar
dsuisman
Helpful | Level 6

Hi,

Attached are some screenshots of what I"m seeing. My Dropbox folder is 207GB in size. Firewall is inactive. I don't think I'm running an antivirus software or VPN. I'm completely stumped.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey dsuisman, thanks for the additional info and the screenshots and sorry to see you're having the same issue, cya2.

 

Can you both please try the steps listed in this post, to see if they help?

  • dsuisman's avatar
    dsuisman
    Helpful | Level 6
    12 months ago

    I went to Preferences > Accounts and signed out of my Dropbox account. Then I relaunched the Dropbox desktop app and it *looks* like it's now syncing. I'll let you know if the problem persists but it appears fixed.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Happy to hear that, dsuisman!

       

      If the issue does return, make sure to let us know.

    • cya2's avatar
      cya2
      Explorer | Level 3
      12 months ago

      I followed your steps and it fixed! Thanks for sharing

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